Experienced and dedicated Team Leader in Operations under security domain with a proven track record of optimizing operational efficiency and leading diverse teams. Skilled in coordinating daily activities, resolving conflicts, and implementing strategic plans to achieve organizational objectives. Recognized for streamlining processes, improving productivity, and enhancing customer satisfaction. Possesses strong leadership, communication, and problem-solving abilities, with a history of motivating teams to achieve exceptional results. Additionally, accomplished in Customer Service strategies, resolving queries, managing teams, and improving FCR and SLAs. Expertise in training, multitasking, and security access systems, with a robust background in customer service management, process improvement, leadership, and quality assurance.