•Effectively handled warranty claims, maintaining a 2% claim ratio via thorough auditing processes.•Resolved complaints promptly, ensuring satisfaction, and nurturing positive customer relationships.•Build client relationships, enduring partnerships and encouraging repeat business with stakeholders.•Generated reports for relevant stakeholders, ensuring transparency with organizational objectives.•Evaluated performance, offered constructive feedback, fostering professional growth and development.•Supervised used car certification, ensuring adherence to quality standards throughout the process.•Collaborated with tech team to develop DMS, enhancing dealership and employee operations efficiency.

Reached out to potential customers via telephone, email, and in-person inquiries.Prepared sales presentations for clients showing success and credibility of products.Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.Built relationships with customers and community to establish long-term business growth.Established relationships with key decision-makers within customer's organization to promote growth and retention.Coordinating with plant and give them order related details and deliver AdBlue to the customer on the given time.Timely getting AdBlue tested in laboratories to check its specifications are accurate.

• Monitoring and developing entire Pre Owned Car business operations of 16 dealerships in West Zone of India.• Identifying areas of improvement by process mapping and gap analysis and recommending process modifications to enhance operational efficiencies in business.• Target setting of Certified Car sale and exchange penetration and hence monitor dealer performance and drive them to achieve the desired result. • Updating used car price index by market analysis and looking market dynamics.• Planning & implementing various Sales promotion activities such as corporate meets, organizing activities such as road shows, exchange events etc.

• Building up the capability for sourcing, refurbishing and selling of used cars in our dealership.• Generating leads through news paper ads, Local events, Web Sites etc for evaluation and sales.• Providing training to the sales and evaluation team on various aspects of used car.• Providing feedback to superior s on the used car performance, Competitor activities in the market for helping in evolving competitive strategy.