Tejas Surani Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Responsibilities:• Developed automation test scripts for Freight Forwarders to guide shipments through an efficient and contract-aware allocation process with various customers and ports data. Used Cucumber Gherkin language to define test steps.• Added contracts with various carriers, Effective From date & To Date, single or multiple rate types and used created contracts for supply creation of the same carrier using JAVA selenium web driver.• Experienced in REST API Automation using RESTLET tool.• Extensively worked on Postman for Web Service API Testing.• Extensively used Amazon Web Services for checking logs and used Dynamo DB as a Database.• Took ownership of and responsibility for the design and development of a new testing automation platform using Selenium WebDriver in JAVA with Cucumber Framework using Gherkin Language.• Performed regression tests based on the Cucumber framework every release to validate the quality of the application and log defects into JIRA.• Generated Cucumber Automation test reports using Maven-Cucumber API and JUnit reporting on automated testing results.• Created automated scripts for cross-browser / platform testing.• Used GitHub to store the framework and all automated scripts.• Executed the automation scripts using Maven plugin and Jenkins for continuous integration.• Attended Sprint meetings to discuss and provide the estimated test cases creation and execution for each sprint.• Attended daily Scrum meetings to sort out the issues and discuss the next day activities.• As a scrum team member, attended Sprint review meetings to discuss the planned activities execution and ensure the planned activities are completed.• Involved in issue triage meetings.• Created Jenkins build jobs for continuous integration.• Performed functional testing to identify various critical points in the application and automated it using Selenium Web-Driver in JAVA with Cucumber Framework.

Montreal, Quebec, Canada

Mumbai, Maharashtra, India

Rajkot, Gujarat, India

Kevit technology provide AI solutions and conversation AI platform in form of such as Chatbots, VoiceBots and many more products.With that user can automate business operations.Responsibilities:• Led the integration of robust Quality measures in chatbot and voice bot platforms, focusing on compliance with international quality and security standards with client data protection.• Managed and enhanced QA processes, combining automation and manual testing to ensure secure and high-quality deliverables within project timelines.deliverables within project timelines.• Developed and implemented comprehensive quality testing strategies with concept of security aspect too, creating detailed test plans and cases that emphasize safeguarding against vulnerabilities.• Collaborated with management and development teams to establish a secure and quality testing framework within the SDLC, prioritizing quality and security in test scope and strategy.• Designed automation scripts targeting quality testing using Selenium WebDriver with TestNG, incorporating the Page Object Model approach for enhanced quality and security validation.• Oversaw the complete Software Testing Life Cycle with an emphasis on quality and security requirements analysis, ensuring functional and security aspects were rigorously tested.• Played a key role in troubleshooting quality during testing, leading defect management and providing critical support to development teams on quality related matters.• Actively participated in client interactions and project management, emphasizing a quality and security approach first in project planning and execution.

Rajkot, Gujarat, India

• Provided production support to customers via phone, email, and chat, effectively diagnosing and resolving an average of 20 hardware and software issues per week. Ensured the seamless operation of critical business applications by utilizing advanced troubleshooting techniques. Achieved a 95% customer satisfaction rate through detailed analysis of system logs and prompt issue resolution, contributing to overall business continuity.• Engaged with customers in a professional manner, actively listening to their concerns and delivering clear, actionable solutions tailored to their needs. Conducted bi‑monthly product demonstrations and training sessions, which led to a 30% increase in end‑user proficiency and a 20% reduction in recurring support requests, resulting in improved customer self‑reliance.• Maintained accurate and comprehensive records of customer interactions, issues reported, and solutions provided. Authored and managed 15 detailed documentation guides that improved issue resolution efficiency by 25%. Leveraged a CRM system to ensure all case information was up‑to‑date and readily accessible for team members, contributing to faster case resolution.• Collaborated with team members to identify recurring issues and provided actionable insights to enhance processes. Led incident management processes, resolved over 50 incidents monthly, consistently meeting or exceeding SLA targets. Implemented an incident tracking system, which resulted in a 15% reduction in response times and a 20% improvement in the overall incident management process.• Led the development of a comprehensive knowledge base, reducing repeat incident tickets by 33% and empowering customers with self‑service resources. Collaborated closely with cross‑functional teams, including developers and system administrators, to resolve complex technical issues. This coordination improved communication channels and led to a 20% increase in team efficiencyand effectiveness.

Master’S In Information Systems Security

Bachelor'S Degree, Computer Engineering, 4.0

Education record