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Tejash Mehta is listed as Customer Success Leader.ARR Retention, Expansion Revenue & NPS. Proven Success in Scaling Teams & Accelerating Product Adoption.[Opinions or views expressed here are solely my personal opinions] at eClinicalWorks, a company with 3652 employees, based in Ahmedabad, Gujarat, India. AeroLeads shows a work email signal at eclinicalworks.com and a matched LinkedIn profile for Tejash Mehta.
Tejash Mehta previously worked as Manager – Technical and Business Service Management at Eclinicalworks and Team Lead Strategic Accounts Management at eClinicalworks India Pvt Ltd at Eclinicalworks. Tejash Mehta holds Pgdbm, Hr,Marketing from Symbiosis Institute Of Management Studies.
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With over 18 years of extensive experience in customer success, account management, I am a seasoned Customer Success leader with a proven track record of driving customer retention, growth, and satisfaction. My background includes building and leading high-performing teams, developing strategic customer success initiatives, and fostering strong cross-functional collaboration to ensure customers derive maximum value from products and services.Customer-Centric LeadershipIn my role as a Customer Success Operations Manager in a SaaS-based Electronic Health Records (EHR) company, I have successfully managed a team of 18 individuals, focusing on customer success operations and strategy. I have developed and executed customer success plans that have significantly improved customer retention, expanded revenue, and boosted Net Promoter Scores. My ability to cultivate and maintain executive relationships with large accounts has been pivotal in driving customer advocacy and thought leadership within the industry.Strategic Vision and ExecutionMy strategic approach to customer success is anchored in creating measurable business value for customers, ensuring they achieve industry-leading ROI. I have consistently driven product adoption and usage across customer bases by aligning customer needs with the latest product capabilities. By converting customers into advocates, I have leveraged their expertise to foster a culture of continuous improvement and innovation within the organization.Cross-Functional CollaborationCollaboration is at the heart of my leadership style. I have worked closely with product teams to ensure that customer feedback and latent needs are incorporated into the product innovation roadmap. Additionally, my partnership with various team like product,sales, implementation teams has been crucial in developing comprehensive account and customer success plans, ensuring seamless customer engagement and organizational alignment.Performance-Driven CultureI am passionate about creating a performance-driven culture within the customer success team. I have enabled my teams to collaborate efficiently and operate with precision. My strong analytical skills and bias for action have been instrumental in driving continuous improvement and delivering high-quality customer experiences.
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Ahmedabad, Gujarat, India
Ahmedabad Area, India
Ahmedabad, Gujarat, India
Handling post go live customers and managing a portfolio of around$100K monthly recurring revenueUp-selling products from eCW eco system to the customersMaintaining client satisfaction to near 100% throughout the tenureClient Retention and Chrun management Client On-boarding and customer profiling
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Ahmedabad Area, India
Large Enterprise Clients Operations TeamHandled Customer Support and the Outbound Sales team of the ClientMonitoring and taking Escalation Calls as a Supervisor of the floorInteracting with the Client’s Via Phone Calls in improvement of the ProcessConducting regular team meetings, training and individual performance meets to improve the stability of the.
Ahmedabad Area, India
I was customer Service Representative. My responsibilities were to manage calls from customers of Hutch ( now Vodafone Idea ). I used to manage Prepaid customers, Postpaid customers calls.Ensure client queries are answered on callManage escalations / concerns of clients and work with internal team to get them resolvedAchieve KPI targets in terms of SLA's.
Other employees you can reach at eclinicalworks.com. View company contacts for 3652 employees →
Lily Hanghal
Colleague at Eclinicalworks
Mumbai, Maharashtra, India, India
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Chaitanya Joshi
Colleague at Eclinicalworks
Kalyan, Maharashtra, India, India
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Shruti Gupta
Colleague at Eclinicalworks
Jabalpur, Madhya Pradesh, India, India
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Hardik Joshi
Colleague at Eclinicalworks
Ahmedabad, Gujarat, India, India
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AS
Ami Solanki
Colleague at Eclinicalworks
India, India
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Srav Kuru
Colleague at Eclinicalworks
Worcester County, Massachusetts, United States, United States
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AK
Ammar Kapasi
Colleague at Eclinicalworks
Ahmedabad, Gujarat, India, India
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TC
Tushar Chafekar
Colleague at Eclinicalworks
Thane, Maharashtra, India, India
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PS
Pradeep Sawant
Colleague at Eclinicalworks
Mumbai, Maharashtra, India, India
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MA
Mohd Ali
Colleague at Eclinicalworks
Noida, Uttar Pradesh, India, India
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Quick answers generated from the profile data available on this page.
Tejash Mehta works for eClinicalWorks.
Tejash Mehta is listed as Customer Success Leader.ARR Retention, Expansion Revenue & NPS. Proven Success in Scaling Teams & Accelerating Product Adoption.[Opinions or views expressed here are solely my personal opinions] at eClinicalWorks.
AeroLeads has found 1 work email signal at @eclinicalworks.com for Tejash Mehta at eClinicalWorks.
Tejash Mehta is based in Ahmedabad, Gujarat, India while working with eClinicalWorks.
Tejash Mehta has worked for Eclinicalworks, Customer Success Collective, Vodafone India Services Pvt Ltd, and Magus Customer Dialog.
Tejash Mehta's colleagues at eClinicalWorks include Lily Hanghal, Chaitanya Joshi, Shruti Gupta, Hardik Joshi, and Ami Solanki.
You can use AeroLeads to view verified contact signals for Tejash Mehta at eClinicalWorks, including work email, phone, and LinkedIn data when available.
Tejash Mehta holds Pgdbm, Hr,Marketing from Symbiosis Institute Of Management Studies.
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