Lead Business Analyst for Usage to payments (U2P) valuestream as part of Telefonica Digital Transformation project Prepaid IT transformation Postpaid IT transformation

Lead cross functional coordination with Client, Solution Designer and architects for aligning the product road-map-Extensive working knowledge on customer authentication processes for different communication mediums like IVR & self care (web/app) aligning their LBP process with Salesforce and other third party vendors-Conducted extensive workshops with key stakeholders to collect business requirements, Requirement Elicitation, converting them to technical/Functional stories and Presenting them internally - Elaborate Knowledge of Billing and Payments domain and responsible for liaising with LBP team for identifying potential features for lean Blueprinting.- Extensive Knowledge of JIRA , ARIS (BPMN Tool), Customer Journey Mapping, Business Process etc.-Collaborate with in-house delivery teams (Dev, QA, product, account management) communicating formatted client requirements for effective internal implementation-Exposed to the new feature sets, backlog handling & moderating the sprint using agile scrum environment

Design and Implement Service Fulfilment & Assurance Processes based on ITIL & eTOM framework for NOC functions.Perform Process discovery (AS-IS Analysis), Gap Analysis, and TO-BE design for processes across FCAPS.Business Analysis Tools and Techniques to interface with Stakeholders/operations team to understand, Analyze, design the logic/solutions, Prepare BRS/FRS, Coordinate with System integrators like Accenture, HP, TCS for development, Perform and execute Test cases to ensure requirements are developed as per expectations. Ensure Complete Implementation & Testing of Service Management tools like HP SM, Remedy, etc.. Service Fullfillment Systems like Oracle OSM, Workforce Management System, Robotic Process Automation and various Orchestration Platforms.Digital Initiatives - Identify tools, Systems and techniques for Automating NOC Processes by attending various Online and Offline forums and further Conceptualize and perform POC for System Onboarding.Completely Own and Drive Transformation/ Transition Programs. Excellent Documentation and Presentation Skills.

Project Management, Delivery Manager, Vendor management, Transition/transformation/migration projects delivery, Client management, Requirement gathering, Oracle apps application. Roles and Responsibilities: • Work with the Business Leads and Corporate Architects to understand specific product requirements and overall business needs. • Collaborate with the other Technical Leads / Architects, Infrastructure Teams, Global Security and Network team for robust solution and delivery. • Responsible for the overall delivery of transition/transformation/migration projects. • Provide the outsourced development team with the necessary guidance and documentation to deliver innovative, high-quality, and stable applications. • Ensure quality by understanding and resolving issues (client/internal) with processed data/software effectively and efficiently. • Tracking and delivering projects on time. Evaluate (time / cost / quality) & change requests. • Ensuring SOW /Sign-off is received from customer on-time and follow up accordingly. • Oversee allocation of delivery team resources to help support teams troubleshoot and resolve production incidents • Lead multiple large-scale development projects from reception to launch. • Completed GDPR Assessment Project within GCX on time. Delivery Management: • Keeping clients satisfied with the company's services through managing projects. • Fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients. • Work with the Product Manager to define the roadmap for any given product and translate this into user stories • Lead the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team • Actively participating in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice.

Assistant manager responsible for looking after e2e delivery of project life cycle, enhancements, Customer handling, vendor management, Support, project planning etc.

Technical consultant for billing and payments. Specialization in contract transformation , transition activities and billing rollout for complex customers. Requirement gathering , documentation and client handling skills.

Telecom business analyst, billing and payments platform, Geneva (CAM, system monitor etc ), SQL,unix.

Analyze the customer network/system needs and requirement and offer them the most optimized solution. To integrate different telecom solutions e.g VAS, charging system,Radio access network (RAN), OSS etc within given timeline. Support back office to perform AT by performing various redundancy test cases.