• Analysis of complex requirements and suggesting solutions based on experience.• Responsible for timely status report to management and client.• Experience in managing escalations and issue resolution.• Have contributed highly in the performance management and wide initiatives in the organization.• Experience in understanding various business processes.• Understanding the requirements of the Operation Manager and to map them with data sources.• Working on execution of high priority projects or activities to improve the performance.• Working simultaneously with the other team for the development of projects with the help of client’s inputs for the projects.• Identifying new patterns and make recommendations for new controls and monitoring.• Understand Client’s needs and Requirement and then implementing the same to support the team for increasing performance and quality of service • Verify the accuracy of data, calculations, and the content and format of reports and other deliverables.• Follow up with client contacts on standard project deliverables.• Troubleshoot and resolve problems uncovered in data and deliverables, identify root cause, and prevent recurring issues.• Monitor trends in process performance and the accuracy of deliverables, and pro actively provide suggestions or ideas for improvement.• Provide ongoing analysis and summaries of data to assist clients with future direction of their performance management programs.Technical SkillsOracle 11g SQL/PLSQL production support in CRM , Billing . Unix , Linux Unix Shell Scripting Application support CRM, Billing. Data warehousing (First lvl Support ) Trouble shooting , Problem solving