• SAP B1 10 HANA L1 support: managing users, License Management, Authorizations, PLD's, coordinating with support partner for major changes/reports• Help to Identify, Implement, and Manage, Software /Hardware /Network requirements• Managing Firewall UTM and implement uniform security in internal network and protect from external threats • Managing in-house and CoLo Windows & Suse servers for optimum performance• Research hardware/software products to meet operational/technical /networking /security needs Direct technological research by studying organization goals, strategies, practices, and user projects• Manage/review document software /hardware/network support activities. Includes verifying application results by conducting system audits of technologies implemented• Oversee the installation and configuration of routers/wireless networking equipment.• Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures. Plan/Review /Audit data backups.• Complete projects by coordinating resources and timetables with departments and external partners• Maintain quality service by establishing and enforcing organization standards• Overseeing entire IT infrastructure & supervising IT team and Contribute to team effort by accomplishing related results as needed• Ensure all helpdesk calls are handled promptly and diagnosed accurately and provide appropriate support

• Managing IT Operational and support activities in North and East including desktop, applications, Local and Wide Area Networks• Handling and contributing to IT Support team to maintain quality service to end users • Responsibility for Help Desk, Desktop Hardware Support, Call Center Support, Asset management• Manage and collaborate with third party suppliers where appropriate and ensure that their performance and provision of service improvements, quality is in line with our expectations and enables us to meet or exceed service levels• To manage anti-virus server and its clients so that all systems remain up to date • Overseeing the MPLS link router installation and testing• Monitoring MPLS Link and Routers for 41 locations across North and East• Installing and tracking IP Camera recording remotely for all locations• Training users about the new applications implemented• Contributing to setup IT infrastructure of new clinics and relocations• Coordinating with Application development team for all Projects and issues• Managing and supporting NGO in Delhi through technology

Managing IT for Chandigarh, Punjab and Kolkata.Assisting All North during critical timesMaintaining maximum uptime for MPLS networkInstalling and managing systems, printers, network devices and CCTV's

Managing IT for Chandigarh and Punjab