Tejinder Singh Email & Phone Number

County Galway, Ireland

• Requirement Gathering: Collaborate with stakeholders to gather and document business requirements for new applications and enhancements.
• System Analysis: Analyze existing systems and workflows to identify areas for improvement and optimization.
• Solution Design: Develop and propose technical solutions that align with business goals and requirements.
• Application Configuration: Configure and customize business applications to meet specific organizational needs.
• Data Analysis: Perform data analysis and reporting using tools like SQL, Power BI, and Tableau to support decision-making.
• Testing and Validation: Conduct system testing, including unit, integration, and user acceptance testing (UAT), to ensure application functionality and performance.

Dublin, County Dublin, Ireland

• System Integration: Integrated business applications with existing systems to streamline processes and improve data flow.
• Configuration and Customization: Transitioned to configuring and customizing business applications to meet specific organizational needs.
• System Deployment: Installed, configured, and maintained servers (Windows, Linux) to support business operations.
• User Support: Shifted focus to providing user support for business applications, ensuring they met user needs and functionality requirements.
• Backup and Recovery: Designed and managed backup solutions, ensuring data integrity and availability using tools like Clonezilla, Acronis, Windows power tools, Hiren's Boot CD.
• Troubleshooting and Support: Provided technical support and troubleshooting for hardware and software issues to minimize downtime.

Dublin, County Dublin, Ireland

• Issue Tracking: Logged and tracked support requests using Jira Service Desk ensuring timely resolution.
• Troubleshooting: Diagnosed and resolved technical problems related to operating systems (Windows, macOS), office applications (Microsoft Office Suite), and other software.
• Account Management: Managed user accounts and permissions in Active Directory, ensuring secure access to network resources.
• User Support: Provided first-level technical support to end-users via phone, email, and in-person, resolving hardware and software issues efficiently.
• Hardware and Software Support: Assisted with the setup, configuration, and troubleshooting of desktops, laptops, printers, and other peripherals.
• Incident Escalation: Escalated complex issues to higher-level support teams or specialized technicians, ensuring prompt and effective resolution.

Westport, County Mayo, Ireland

Proficient in creating objects for users, systems, and devices on Azure Active Directory.Utilize ServiceNow ticketing system for prompt resolution of user queries and tickets.Install, upgrade, support, and troubleshoot Windows systems, including versions 10 (2004, 20H2).Configure third-party applications based on user requirements and provide.

Letterkenny, County Donegal, Ireland

Installing and configuring computer hardware, software, systems, networks, printers, and scanners.Promptly address service issues and requests, offering first-level technical support.Manage data backup and restoration on Google Cloud as required.Conduct comprehensive testing of new devices and software before deployment.

Master Of Science - Msc, Cybersecurity, Second Class Honours (2.1)

Learning tools and acquiring skills related to cybersecurity, data analysis.

Bachelor Of Engineering - Be, Computer Science, 6.93