• Lead roll out of various Global Services like Problem Management, Change Management, GOSH etc for the AP \ MEA manufacturing plants sites .• Conducting organizational informational weekly roundtables since 2014 to ensure all Manufacturing sites are aligned. Lead information cascades, requests for help, SME topics, Best Practices sharing, Critical incidents discussion, etc.The participants in this meeting are leadership level Supervisors from AP & MEA sites. • Participating as well as… Show more • Lead roll out of various Global Services like Problem Management, Change Management, GOSH etc for the AP \ MEA manufacturing plants sites .• Conducting organizational informational weekly roundtables since 2014 to ensure all Manufacturing sites are aligned. Lead information cascades, requests for help, SME topics, Best Practices sharing, Critical incidents discussion, etc.The participants in this meeting are leadership level Supervisors from AP & MEA sites. • Participating as well as lead Global SPM weekly meeting many times. This is a platform where we discuss about the key operational topics \ issues in plants and get feedback \ suggestions from the mature sites of North America. Works closely with other SPMs to escalate site specific concerns/ issues. Business and data analysis is other work being done too.• Sharing key lessons learnt from AP\ MEA Region Audits with IT Supervisors. • I am SPOC for AP Region in Continual Service Improvement Global team. Re-validation & maintenance of Site Maturity matrix is taken care by me for AP sites.• Assisting Senior Management in Business case completions where Site sizing & optimization was done via leveraging information from benchmark sites of North America. • Arranging & taking technical training sessions with support of North American teams. .• Lead & participated in key projects like selection of Ford India vendor to provide resources with expertise in IT infrastructure facility management, Network Spares validation exercise, Roll out of WhatsUp Gold tool in India, Thailand , Taiwan & Vietnam manufacturing sites , Bulk mail configuration for the applications alert in the AP Region , IE 11 roll out , Windows 10 \ Office 2016 rollout which is currently going on etc. Show less

• Handling and managing operations efficiently in 24X7 environment.• Ensuring process adherence, response and resolution on each call as per SLA, handling senior management & users escalations if any.• Analysis of calls logged in for UPTIME and for SLA analysis.• Work closely with department heads on the issues, area of improvement, planning for new initiatives & MIS reporting.• Vendor, Asset, Resource, Security-controls, change & Store management for… Show more • Handling and managing operations efficiently in 24X7 environment.• Ensuring process adherence, response and resolution on each call as per SLA, handling senior management & users escalations if any.• Analysis of calls logged in for UPTIME and for SLA analysis.• Work closely with department heads on the issues, area of improvement, planning for new initiatives & MIS reporting.• Vendor, Asset, Resource, Security-controls, change & Store management for timely delivery & support of IT equipment’s.• Project Management-- Manage video conference set up, Seats additions, department movements etc. Project management profile also includes Team Management, Vendor management and delivery within the TAT. Interactions with the business and understanding the needs and execute the same in a coordinated manner. Ensure the communication between the project resources and stakeholders take place.• Also lead security & controls domain of Ford India. 100% compliance in all processes during the client audits including short notice period audits. Ramp up of different processes in a short notice period to meet the client requirements.• Co-ordination with different vendors like Airtel, Vodafone, Reliance, TATA, for uptime operation for the organization.• Leading weekly and Monthly Operational review meeting. Submission and Analysis of Monthly MIS report.• Plan for business continuity or disaster recovery, including Development, Operations, IT Security, IT Services, help desk, and mission critical applications.• Mobility support to Senior Management.• Taking care of CHANGES scheduled by various departments across the technology department and leading the Change Advisory Board meeting on weekly basis.• Provided key IT support during Auto Expo Shows \ Car launch events. • Provided exclusive support to Ford India Senior most Management including President. Show less

• Handling and managing operations efficiently in 24X7 environments with a team of 30 skilled workforces for Standard chartered Bank North region having 2200 employees. Also supported their Phone banking, Credit cards, and Collections call center IT operations.• Ensure the compliance to the defined processes and metrics.• Analysis of calls logged for Incidents and to take RCA & Resolutions.• Project Management. (Manage Branch Setups – Server Installations, Hardening, Troubleshooting… Show more • Handling and managing operations efficiently in 24X7 environments with a team of 30 skilled workforces for Standard chartered Bank North region having 2200 employees. Also supported their Phone banking, Credit cards, and Collections call center IT operations.• Ensure the compliance to the defined processes and metrics.• Analysis of calls logged for Incidents and to take RCA & Resolutions.• Project Management. (Manage Branch Setups – Server Installations, Hardening, Troubleshooting and Application support). Project management profile also includes Team Management, Vendor management and delivery within the TAT. Interactions with the business and understanding the needs and execute the same in a coordinated manner• Risk analysis and management- To identify the Risk factor in the Data Centre environment and planning for the same.• Accountable for customer relationship, documentation of the project initiation, tracking till closure.• Co-ordination with different vendors like CMS, BHARTI, RELIANCE/MTNL, SERVION, TATA, AVAYA, C&W for uptime operations.• Attending weekly and Monthly Operational review meeting and Submission and Analysis of Monthly MIS report.• Responsible for the UPTIME of LAN / WAN setup for 38 branches across North, 200 Windows servers / Application severs by coordinating with respective domain lead and vendors.• Designing Backup Strategy & ensuring scheduled / unscheduled backups as per the backup plan.• Plan and increase capacity for systems and communications to accommodate growth in a timely manner.• Plan for business continuity or disaster recovery, including Development, Operations, IT Security, IT Services, help desk, and mission critical applications. • Risk analysis and management- To identify the Risk factor in environment and planning for the same.• Antivirus management for North Region.• Taking care of CHANGES scheduled by various departments across the region. Show less

Desktop as well as Server L1 roles & responsibilities

Desktop & Printers on call support.

Desktop , Printer & End user support.