Tejas Patel Email & Phone Number

Los Angeles, Ca, Us

Long Beach, California, Us

Franklin, Wisconsin, Us

[Sientra was acquired and taken private by Tiger Aesthetics]As Head of Corporate IT and Engineering, responsible for all aspects of employee and customer facing Technology solutions, including Strategy, Planning, Delivery and Management of the IT organization (Enterprise Apps, Engineering, Data-warehouse, SaaS Platforms, Vendor Management, Security & Infrastructure.► Led the rescue of a failing Oracle Cloud ERP implementation plagued by cultural accountability issues and over-reliance on external consultants. Established a strategic vision, implemented agile methodologies, and built robust internal capabilities, reducing consultant dependency by 65%. Successfully delivered the project within 8 months, resulting in a 40% boost in operational productivity and a significant improvement in cost efficiency.►Led cross-functional teams across marketing, sales and finance, to build a bespoke customer portal, enhancing user experience and operational efficiency; Product roll-out resulted in a 50% reduction in customer service calls, a 30% increase in online order frequency, and markedly improved client satisfaction and engagement in a highly competitive market.►Modernized Patient Tracking, Quality and Document Management System with a consolidated systems that supports online engineering changes, CAPA, complaints, supplier quality, training and internal audits allowing for turn-key FDA reporting►Built GenAI POC application using Oracle OCI Gen AI LLM, Retrieval-Augmented Generation (Chroma and LangChain) to enhance the customer service chatbot experience; projected deployment could lead to significant automation of most common customer order and return allowing agents to focus on higher value added requests.

San Francisco, Ca, Us

► Built and developed the Solutions Architecture team, made up of the most senior engineers and architects in IT who led our largest and most cross-functional programs and projects.► Expanded Workday footprint with addition of applicant management, reporting and analytics functionality with improving integrations with third party timekeeping system.► Led the successful implementation of a new Customer Data Platform (CDP) and Email Service Provider (ESP) marketing solution, integrating advanced data analytics and segmentation strategies. This initiative resulted in a 45% increase in campaign efficiency, a 20% lift in email open rates, and a 35% improvement in customer engagement metrics. Additionally, the integration fostered a 360-degree view of customer interactions, significantly enhancing personalized marketing efforts and ROI.► Developed custom built AI Chat bot integration into ZenDesk to allow for automation of common workflows for Customer Service agents, creating 35% value added time from unlocking ordering and account lookup information.

Irvine, California, Us

As Head of Enterprise Technology, responsible for managing 50 FTEs across the Strategic planning, Execution and Management of the IT organization including Enterprise Apps, Architecture, Data-Warehouse, Mobile Development, Cloud, Vendor Management, Security & Infrastructure.► Built Franchisee facing portal for HFC’s portfolio of brand of Franchises to allow for ordering, customer support, onboarding and training; Integrated Salesforce Experience and Sales cloud with DAM and Coveo search optimization and custom ERP; benefits allowed for centralized communications from HQ and unlocking of self-service capabilities for franchisees.► Led development of iPhone based window treatment visualization app; Spearheaded a groundbreaking project integrating AR, 3D modeling, and machine learning to allowing for differentiated franchise and customer experience resulting in faster decision-making during time of in home consultation.

Austin, Texas, Us

As Head of IT, responsible for the Strategy, Direction, Execution and Management of the IT organization including Enterprise Apps, Data-warehouse, Data-lake, Cloud, AgTech and Traffic Management SaaS Platforms, Vendor Management, Security & Infrastructure.►Developed and successfully implemented multi-million-dollar 3 year IT roadmap that includes cloud, mobile, cyber-security, innovation, and governance initiatives; shifting firm to a digital business while optimizing revenues and reducing costs.► Drove efficiencies by introducing an Agile project management process, resource management, capacity planning, software development lifecycle, and best-in-class vendor management.► Equipped organization with next-gen tools: Cultivated a customer-centric culture through use of latest technology to meet customers’ needs of speed and quality through mobile technologies, analytics, artificial intelligence, machine learning, enterprise architecture, and service-oriented methodologies; Successfully Implemented Oracle Cloud ERP, Salesforce, Azure, O365, AWS, and Cloud Platforms on time and on budget.►Led M&A activity for multiple acquisitions / carve-outs, including ERP consolidations, transition of licenses, migration to new systems and standing up new technology.►Developed foundational architecture enabling competitive cloud business model for SaaS based transportation analytic products. Migrated in-house systems to cloud platforms (AWS, AZURE).►Successfully led the Company’s response to and mitigation of the effect of a major cyber-attack. Deployed a zero trust cyber- security approach and real-time data analytics for physical threat detection.

Menlo Park, California, Us

Business Transformation | IT Strategy | Risk Management | ERP Assessments► Performed cloud infrastructure transformation assessment for life sciences firm; Delivered capability needs analysis, ROI comparisons and change management plan.► Sized recommendation of $25M global Retailer with JD Edwards implementation for 9 sites, replacing 9 legacy ERP systems and 5 adjacent systems delivering $27M in operational efficiencies, and reduced cost of ownership (TCO) 8%.

Us

Acquired by Aercap HQ in IrelandAs Head of Business Transformation, responsible for managing team of 20 team members across business process re-engineering, architecture planning blue-print planning for being split away from AIG as a stand alone public company.IPO Readiness | Business Process Modeling | Aircraft Maintenance Software Development | M&A Systems Integration► Envisioned and architected custom real-time fleet analytics application for determining maintenance and lease obligations across 1000+ aircraft lessors, resulting in 80% improvement in forecasting capability with stronger controls► Selected to be part of Integration Management Office to lead integration efforts for ERP, CRM technology systems, involving the migration of G/L and Fixed Asset ERP accounting modules.

Minneapolis, Mn, Us

Business Transformation | M&A Integration | Data Analytics | Process Re-engineering | PMO

Dearborn, Michigan, Us

IT Strategy | Project Management | Enterprise Resource Planning | M&A System Integration

Armonk, New York, Ny, Us

IT Consulting | Web Development | e-commerce | Project Management

Dearborn, Michigan, Us

Web Development | Database Development

Masters, Business Administration

Masters Certificate, Project Management

B.S., Computer Science