Teki Kolaneci Email & Phone Number

Tirana, Al

Dypius is developing a unique platform that allows anyone to provide liquidity and to be rewarded with DYP tokens, at the same time maintaining both token price stability and secure and simplified DeFi for end users

Tirana, Albania

• Decompose macro company strategy into micro online services & e-commerce strategy by defining product vision, roadmap and growth opportunities• Working closely with VFGroup commercial teams to ensure solutions & services are developed in line with Group and VFAL strategies and roadmap • Facilitate commercial processes by applying agile scrum framework, monitor the progress of the squad and the scope of goals, coordinate the interaction with other teams, manage the processes related to the completion of tasks and the identification of dependencies with other teams • Assess value, develop business cases, and prioritize features to ensure focus is on maximum value and aligned with product strategy• Accountable for delivering the objectives and business value of Vodafone official webpage and focusing on web activity as well as successful and on time delivery of new services;• Introduce eCommerce (WS) in Vodafone Albania’s official webpage which has significant impact on device and accessorize sales• Design eCommerce products by developing, managing complex and cross-functional initiatives. • Lead online payment project to provide rapid payment services which will ease customers’ life and increase revenue• Lead the selection of suppliers to deliver shared and managed services: define requirements, award supplier, and, if necessary, participate in contract negotiation• Manage 3rd parties to deliver project on time within budget and with quality• Provide an active role on customer satisfaction in online channel by creating trust bonds between customer and Vodafone Albania to make them brand ambassadors• Focus on search engine optimization (SEO) to drive the most valuable traffic and converting powerful calls-to-actions to visitors

Tirana, Albania

• Responsible for the optimization of digital analytics platform and act as a centre of expertise that promotes the use of the insights and operational capabilities of these platforms across the organization• Develop & deliver clear strategic & operational roadmap for Vodafone web, in line with digital Vodafone plan & aspiration, ensuring leadership on customer appreciation metrics and financial KPI’s in full alignment with commercial strategy & business requirements.• Strategically develop consumer eCommerce channel in close cooperation with the relevant internal and external stakeholders• Define and implement measures that contribute to the channel's positive achievement of goals or the relevant products• Expand consumer eCommerce on digital services (e.g. physical & virtual products)• Develop eCommerce Promotion Roadmaps to achieve goals• Initiate transformation process of the new web platform (WS 2.0), focus on google ranking, visits, back-links and user experience by supporting technical teams to identify all the URLs and the redirection process of each one specifically in order to keep customer satisfaction high and not to lose traffic

Tirana, Albania

• SEO optimization of Vodafone Albania’s website support section• Introduce the first community web page (forum) of Albania and online TNPS by using Adobe and tagging technologies• Implement an automatic device detection (ADD) solution and enhance with an all in one application and develop a solution which provides a full and clear view of the device information of the customer to be used for customer care which has brought the award of Vodafone Global Hero• Increase roaming experience visibility in regards to customer perspective• Define the customer journeys and processes of all the consumer products of Vodafone Albania• Drive 4G related projects in Contact Centre and provide data service trainings to all new comers including call centre and retail channels.• Coordinate Online Support & Social Media and maintain & opitimize support section of Vodafone Albania’s official website with updated content and user journeys.

Tirana, Albania

• Collect requirements across the business units, perform scope and feasibility analysis, translate business requirements to technical requirements, and work closely with technical team and product management during the delivery pipeline.• Ensure eCare is evolving compliant to company strategies, and support its continuous improvements• Moderate Online Support & Social Media and maintain & optimize Support section in official website with updated content and user journey• Daily / monthly reports on volumes and deep analysis• Focus on resolving the issue at first contact and follow up till resolution, meeting KPIs• Accountable of Customer Suggestions Flow, obtained from employees and customers (committee meetings, evaluation)• Introduce and develop the first eLearning module for Contact Centre agentsBuild the platform, ‘COZ’, of Vodafone Group for Albania to enable best practice sharing

Tirana, Albania

• Identify agents' needs/problems by using coaching methodology for the first time in Contract Centre which has achieved great qualitative results• Prepare scripts and problem-solving scenarios based on research (survey) results• Be the mentor of sales representatives and coach Contact Centre Advisors on knowledge and soft skills• Assure the performance post coaching through a scheduled evaluation process• Introduce the first product and service catalog, ‘CS Insite - Sherlock’, including their specifications to be used by call center agents which has increased the ratio of first time resolution and customer satisfaction score• Drive CRM & 3G related projects in Contact Centre• Introduce and take active role in design and implementation of the first eCare concept in Albania

Tirana, Albania

• Handling inbound calls from Vodafone Albania customers.• Supporting new Customer Care Representatives on difficult cases (calls),• Managing surveys on Vodafone services• Conduct Outbound for post-paid and high value customers via calls.• Train the junior Customer Care Representatives about the internal procedures, work applications.• Resolve customer complaints by investigating problems, developing solutions, sending recommendations to management.• Meet the Call Centre KPI

Worldwide

Company - Job Description• Google AdSense - Publisher• Amazon Affiliate - Publisher• HackerOne - Ethical Hacker: Helping different global organizations to find and fix critical vulnerabilities before their exploitation• Sportlobster - Advertising Agent in Europe• SHEIN Affiliate - Publisher• Sonos - Part of Beta Team• Crakrevenue Affiliate - PublisherFiverr and Freelancer - Different services:• Search engine optimization (SEO)• Search Engine Marketing (SME)• Social Media Marketing• Web & eCommerce development• Increase activity and engagement in terms: Likes, Comments, Review, Views, Polls,• Generate High Quality Traffic and Leads• User Acceptance Testing (UAT)

Tirana, Albania

Master Of Science - Ms, Geology/Earth Science, General

Petro Nini Luarasi,