Apostolia Tekidou Email & Phone Number

Greece

Athens, Attiki, Greece

• Empowering leaders and professionals across roles through tailored soft skills training, boosting team performance and leadership effectiveness.
• Designing and delivering innovative learning experiences, increasing engagement and retention.
• Partnering with HR teams in scaleups to create strategic talent initiatives, enhancing employee experience and supporting business scalability.
• Delivering learning consulting solutions, optimizing training programs to align with business goals, leading to operational efficiency.

Athens, Attiki, Greece

• Led a team of 60 retail professionals across 10 stores in Attica & Peloponnese, driving a 15% YoY sales increase through customer-focused strategies.
• Developed and mentored 10 Store Managers, improving engagement and reducing turnover, while promoting 4 of them into higher roles within the organization..
• Boosted foot traffic and average transaction value by 20% through targeted sales initiatives.
• Launched tailored in-house initiatives to enhance team engagement, resulting in higher employee satisfaction and productivity across all stores, consistently meeting KPIs.

Eastern Macedonia And Thrace, Greece

• Led a team of 15 sales representatives across North Greece, driving an increase in revenue through strategic account management and tailored solutions.
• Managed a portfolio of high-value clients, fostering long-term partnerships.
• Developed customized sales strategies that expanded market share and exceeded quarterly KPIs.
• Collaborated with cross-functional teams to ensure seamless client experiences, optimizing service delivery and enhancing customer satisfaction.

Thessaloniki, Central Macedonia, Greece

• Managed a team of 13 sales advisors, enhancing performance through targeted training and mentoring.
• Successfully developed the retail network in Thessaloniki, launching 2 pop-up stores and a flagship store, driving brand visibility and customer engagement.
• Implemented customer-centric strategies, improving the overall experience and increasing customer satisfaction scores.
• Fostered a collaborative team environment.

Thessaloniki Greece

• Led a diverse team in executing promotional activities, driving increase in customer engagement and brand awareness through targeted campaigns.
• Developed and implemented innovative consumer engagement strategies, resulting in a boost in participation in promotional events and initiatives.
• Analyzed consumer feedback and market trends, using insights to refine promotional strategies and improve overall campaign effectiveness.
• Collaborated with cross-functional teams to ensure cohesive messaging and branding across all consumer touchpoints, enhancing customer experience and loyalty.

Master Of Science (Msc), Management

Bachelor'S Degree, Primary Education