Tekin Han Email & Phone Number

İstanbul, Türkiye

“Kapiyi Tiklat” reaches people directly in their homes and moves them right in the middle of entertainment, beneficial knowledge, social connectedness, and easy shopping.”Kapıyı Tıklat” reflects the future user experience through its fully integrated AI Tool, “Tık tık,” which is one of the best-in-class assistance and marketing gadgets.

Providing consultancy services to large-scale international companies and public sector.

• Providing management consultancy services mostly to large-scale international companies and public sector with a proven track of numerous company set-up, deployment, transformation, and reorganization projects..
• Participated in 2 different BCG strategy projects in 2 different KSA Ministries
• Acted as transformation lead and interim GM of a leading software company that is listed on the Istanbul stock exchange
• Designed the local CRM Strategy and Relevant Initiatives of Renault Turkey through model & and segment analyses and global practices
• Designed the Multi-Layer Customer Segmentation Model of Multinet UP, the world’s biggest B2B services group
• Created and executed the Customer Experience Management Program of Turkey’s biggest hobby sales chain, D&R

Riyadh, Saudi Arabia

• As the subcontractor of Management Consulting Company, Peppers & Rogers, I designed a Loyalty Program for a Utility Company in KSA
• Conducted Customer Base Analysis and Business Case
• Created the Blue Print and supervised the development phase of SAP CRM Loyalty software
• Designed the Loyalty Partner selection scheme
• Created the Loyalty Program Branding and Internal & External Communication Plan

• As a Sales & Marketing Consultant, I led below projects within the biggest Middle Eastern Telecommunications Company:
• Developed the Customer Loyalty Programs for all value and community segments
• Monitored the life cycles of various products
• Coordinated the BI project to meet the commercial requirements
• Developed the regional distribution and sales organization from scratch
• Created new or revising current services and tariffs, maintained the customer base

Istanbul, Turkey

• I joined the company right after the acquisition of Telsim by Vodafone and led or participated in numerous high-level sales and marketing initiatives. Some of them are as follows:
• Managed the “Face to Face Channels Customer Experience Improvement” project. This project is still cited as a best practice in Vodafone Global
• Rearranged the field sales organization in terms of regional office deployment, staff requirement, visit frequency, home office requirement, etc.
• Established the Vodafone Distribution Channel (VDC) from scratch which has ranked as the highest priority local project during 2008 and 2009
• Introduced global and new products, services & and various projects to sales channels
• Segmented the retail channel with more than 1k exclusive and 20k generic POS. I created a new exclusive channel among them, "Silver Dealers."

• As the “Customer Experience Expert” of the company
• Managed the cross functional “Customer Experience Management” team and participated in customer segmentation project
• Developed and applied Loyalty and Satisfaction KPIs to companywide relevant business processes
• Developed, launched and managed various “Customer Experience Initiatives” through all commercial units and guided the company to complete 500+ customer experience improvements in just one year.
• Participated in CRM project

Managed or participated in various sales, marketing & CRM projects, such as call center deployment, operational setup of field sales team, segmentation of corporate customers

Master Of Business Administration (M.B.A.), Mba; Management & Organisation

Bs, Industrial Engineering

Activities and Societies: Industrial Engineering Club Membership

High School, Science