As this job market is the worst I've seen by far in over 25 years, I will decline to post details on the current position until the general economic landscape begins to clear up. I am very fortunate to have joined an outstanding organization and an awesome team dedicated to an honorable cause.

Protecting our position in the collab market through analytics. Supported diverse network, business, and adoption issues affecting customer organizations. Opened and escalated cases. Troubleshooting and RCA support. Experimental work in predictive analytics. ETL : Elasticsearch APIs to scripted processing to Power BI and QGIS.

Built reporting systems for WebEx to describe current capacity, forecast detailed volume trends, and provide business intelligence for management. Presented methodologies at Cisco’s Annual Data Symposium representing cloud services. Supported network security support through enrichment of Netflow records to identify and measure anomalies. ETL : external platform data merged to mysql and Grafana

Use requirements from Sales/Marketing teams across the US to build contact-lists, market reports, regional maps and support market-sizing efforts. We drew from Salesforce tables, billing records, and external sources like Dun & Bradstreet to respond to detailed and nuanced demands from TWC executives. To the existing tool sets of SAS, Microsoft Access and Tableau I leveraged data-processing skills with Perl, bash and QGIS to solve problems that otherwise delayed the success of Sales execs.

General support and services to travellers and employees at Dulles Airport. Represented Operations and the Interfaith Chapel in all parts of the airport - responding to a variety of requests. Played the bagpipes for honor flights, led a memorial service at United Airlines for a fallen employee and other services, discussion groups at Dulles Airport.

Network Analyst & Systems Analyst, 1999 – 2014 Job scope: Support for domestic US SS7-signaling, and international POS telecom networks• Reduce infrastructure cost. Led a joint-project with Cornell University to replace legacy telecom formulas with a more profitable solution. Their work was soon replaced by original use of the ‘highwater mark’ for its accuracy. This enabled savings by eliminating surplus capacity.• Develop system of RHEL cron scripts in Bash, Perl, and sql to automate a dozen utilities covering SLA uptime, maximum network utilization, vendor contract compliance, and customer migrations.• Support Sales/Marketing in Canada with general engineering expertise and knowledge of both telecom and financial network vendors in that market. • Data-merging: process and standardize disparate accounting records from North America, Eurozone and AsiaPac into a homogeneous database for detailed trending and analysis.Market Research, 2002 – 2006 Job scope: Develop market reports, information gathering, interviews and POC maps.• Pre-sales and market research in the North American Agricom and Petroleum retail markets for new POS solutions.• Mapping wireless telecom fraud: Supported development of a new product intended for wireless carriers to identify fraudulent use through ‘big data’ analytics. Enriched call detail records (CDRs) with geo-data and experimented with mapping from regional to street-level scale.