It Assistant
Calistoga, Ca
Provided technical support to users over 180 within the company by phone and in person using Remedy.Configured network for both Ethernet and Token Ring environments.Installed, configured and troubleshoot Lotus Notes 4.5.7 (Int.).Software installation, configuration, testing and troubleshooting.Maintained the back-up system with Compaq Server.Installed, configured, and troubleshoot NIC, Modems, and Hard Drives etc.Installed, configured and troubleshoot local and network printers.Installed, configured and troubleshoot AS 400 Client for IBM and its programs such as Showcase, JBA Display and Wines Display.Traveled to maintain two different sites on regular basis.