Norah Shannon Medlin, Safe Agilist, Cssgb Email & Phone Number

United States

• Facilitated groundbreaking initiatives within the Drupal community, driving innovationand collaboration.• Cultivated dynamic partnerships with industry leaders, securing investments to support open-source technical initiatives.• Engineered a revolution in risk management and operational excellence, catapulting us to the forefront of technological advancement.• Delivered game-changing solutions exceeding our clients' wildest dreams.Responsible for orchestrating all business operations within a cutting-edge remote-first software and business process services juggernaut. From electrifying marketing and sales to strategic consulting and implementation, navigated every challenge with unparalleled finesse.Unleashed a tsunami of transformation across Digital Agencies worldwide, wielding expertise in CMS, CRM, ERP, ETL frameworks, and the electrifying trio of SaaS, PaaS, and IaaS technology. Led Full-Stack development and DevOps teams, incorporating an Agile mindset, facilitating Scrum ceremonies, crafting revolutionary decoupled web applications, and orchestrating seamless data migrations.Produced captivating technical content , from articles for the tekAura blog to client projects, tailored to our audience's precise needs and interests. No topic too daunting, no technology too cutting-edge—tackled them all with gusto.Armed with a toolbox bursting with CI/CD and DevOps wizardry, revolutionized our strategies. CircleCI, Jenkins, BitBucket Pipelines—mere pawns in the grand symphony. Paired with DDev, Docksal, and Wodby on Cloudways, Platform.sh, Acquia, and AWS, helping clients to reach new heights.

United States

In my role as Community Engagement and Project Delivery Manager at Bluefly.io, I bridge our brand story with successful project outcomes.🌐 Community Engagement: • Develop and implement social strategies to grow and engage our audience • Partner across teams for consistent messaging and brand alignment • Participate in industry events and collaborate with local and initiative groups focused on innovation and sustainability in products and talent • Use insights and analytics to enhance community engagement efforts📈 Project Delivery: • Drive projects from planning through to launch, ensuring smooth execution • Manage timelines, resources, and updates for seamless delivery • Lead with a focus on efficiency, quality, and client alignment

United States

• Client and Talent Referrals: Connected top-tier talent with clients, strengthening relationships and ensuring the right expertise matched client needs. • Strategy Consulting with Executive Staff: Worked with execs to shape innovative strategies, delivering insights that boosted growth and efficiency.• Colleagues Portal QA Tester: Ensured a smooth user experience on the colleagues portal by spotting and fixing issues.• Slack Community Advocate: Energized the Slack community, driving engagement and knowledge sharing, and provided key support to members.

United States

Seasoned mentor on Codementor, providing guidance to aspiring developers and junior professionals. Offering personalized mentorship sessions tailored to individual learning styles and goals. Dedicated to empowering the next generation of developers, fostering innovation, and promoting lifelong learning within the tech community.

Greater Chicago Area

• Shaped the success and growth of MidCamp, a renowned Drupal event. Orchestrated session selection, social media, issue queue, and sponsor correspondence, ensuring seamless operations.• Leveraged strategic leadership and continuous improvement to elevate logistics and boost attendee engagement.• Championed talent nurturing and collaboration within the Drupal ecosystem, advancing innovation and inclusivity.• Ensured community engagement by fostering team leadership and deploying contribution credit.

United States

Managed intern recruitment, interviews, and mentorship, driving innovation and catalyzing positive change. Contributed significantly to site-building efforts for Drupal 4 Gov's redesign projects, aligning solutions with community needs.

Columbia, Maryland, United States

• Led proactive business development initiatives, securing an impressive $500K+ in new business.• Orchestrated flawless delivery of a diverse portfolio, specializing in cutting-edge manufacturing and groundbreaking research sectors.• Provided comprehensive oversight to globally distributed teams, amplifying collaboration and forging powerful partnerships.• Drove operational excellence, consistently surpassing stakeholder expectations.Concurrently managed a dynamic portfolio of technically intricate websites and services, with a laser focus on the booming manufacturing and pioneering research sectors. Commanded and guided globally remote teams, ensuring seamless coordination and peak performance by improving adoption of an Agile mindset and Scrum practices.Collaborated hand-in-hand with leadership to strategize and optimize team productivity, founding a bi-weekly process improvement summit, and meeting and exceeding every client's unique needs. Teamed up with revenue and development departments to craft precise project scopes and estimates, maximizing profitability and growth.Masterfully maintained and updated company reporting, ensuring seamless invoicing and billing processes. Crafted billability reporting and metrics, improving organizational transparency around profitability and performance, to inform KPI and OKR factors.

Mokena, Illinois, United States

• Drove a diverse portfolio exceeding $1M in engagements, surpassing client expectations and ensuring transparency.• Acted as a pivotal Conference Speaker and Trainer, elevating team performance and fostering continuous improvement.• Revolutionized project planning processes, ensuring flawless execution and stakeholder satisfaction.• Articulated clear project objectives and milestones, ensuring alignment with organizational goals and priorities. Meticulously documented project progress and risks, providing stakeholders with valuable insights for informed decision-making and proactive risk mitigation strategies.Orchestrated a 100% remote team across 3-8 projects. Mentored leaders and fueled individual growth while leveraging technical expertise and custom agile practices to guide teams towards unparalleled success.Championed high-stakes projects, revolutionizing onboarding processes and system architecture. Crafted comprehensive guides, empowering collaboration and fueling innovation.Onboarded Project Managers and mentored Senior Project Managers in collaboration with the Senior Director of PM. Collaborated with leadership and resource management to plan and maximize the productivity and utilization of team members to meet project needs and encourage individual contributor career growth.Effectively leveraged strong technical background towards leading and mentoring technical and creative staff.

Chicago, Illinois, United States

At Mediacurrent, our people improve technology for our clients. We deploy our technical strategy in service of delivering business impact through reliable solutions, experiences, and partnerships. We’re known for Drupal; we pioneered that playbook and execute it with fluency, rigor, and precision. Led by our belief in open collaboration and continuous iteration, we’ve expanded our Drupal expertise into deep Open Source strategies—partnering with clients on a long-term basis to solve their technology challenges with ingenuity and dependability.

Atlanta, Georgia, United States

Facilitated DrupalCamp Atlanta 2022, attended meetings leading up to the event, and presented a session on Effective Project Management.

Nashville, Tennessee, United States

• Successfully managed diverse digital projects, including web development and UX/UI design, by translating client goals into actionable plans and leading multidisciplinary teams for on-time delivery.• Demonstrated strong communication skills to coordinate teams effectively, mitigate risks, and allocate resources efficiently while proactively addressing challenges to maintain client trust.• Implemented project management tools and methodologies to optimize workflows, resources, and project outcomes with a focus on quality, timeliness, and budget adherence.Orchestrated seamless project lifecycles, translating client objectives into actionable plans that resulted in the successful execution and delivery of diverse digital projects, from web development to UX/UI design initiatives. Collaborated closely with multidisciplinary teams to ensure alignment of efforts, resources, and timelines, consistently exceeding client expectations.Demonstrated exceptional communication skills and attention to detail, facilitating effective team coordination, risk mitigation, and resource allocation. Proactively identified and addressed potential roadblocks, maintaining transparent communication with clients and stakeholders to foster trust and keep projects on track.Utilized a range of project management tools and methodologies to streamline workflows, optimize resource utilization, and ensure project success. Delivered projects on time and within budget while upholding the highest quality standards, reflecting a commitment to continuous improvement and dynamic problem-solving in fast-paced digital environments.

Tulsa, Oklahoma, United States

• Redesigned the University Relations Campaign website, showcasing superior planning and management skills.• Managed cross-functional teams and stake holders to seamlessly execute projects from start to finish.• Emphasized stakeholder input and quality checks to deliver a high-quality solution that exceeded expectations and improved user satisfaction.Managed daily operations of the Creighton WebDev team, acting as a pivotal liaison between CU and outside contractor, OHO . Directed cross-functional teams in planning, executing, and delivering complex web development projects, leveraging deep expertise in Drupal CMS.Provided technical leadership by guiding developers in Drupal best practices, ensuring code quality, security, and performance optimization. Collaborated closely with UX/UI designers, front-end developers, and QA engineers to ensure seamless integration and exceptional user experiences. Troubleshot and resolved technical challenges efficiently, maximizing project efficiency and minimizing downtime.Played a critical role in stakeholder communication, ensuring transparent updates on project progress and managing expectations. Consistently delivered successful solutions that met or exceeded client objectives, fostering a collaborative team environment and achieving project success.

Tulsa, Oklahoma Area

Tulsa Remote is a unique recruitment initiative aimed at attracting talented individuals to Tulsa. The program brings remote workers and digital nomads to the community by providing $10,000 grants and numerous community-building opportunities. Each grant is distributed over the course of a year to eligible remote workers or entrepreneurs living outside of Oklahoma. Funding is currently provided by George Kaiser Family Foundation. The City of Tulsa and other community organizations lend their support to ensure program participants are fully immersed and engaged in the community.

Phoenix, Arizona Area

Championed process improvement initiatives in a high-volume inbound call center, delivering exceptional service to students, staff, and faculty regarding Online Learning Systems and Resources.Achieved $275K in savings through proactive Call Trend Monitoring and Alerts system implementation, demonstrating keen analytical skills and strategic foresight.Spearheaded the successful implementation of Knowledge Centered Support (KCS) methodologies, enhancing support process efficiency and effectiveness. Developed and delivered training sessions on KCS principles and best practices, driving staff proficiency and service excellence.Designed and executed comprehensive onboarding training programs for new employees as the Onboarding Training Program Manager. Developed technical tutorials and training materials to expedite employee assimilation and skill development, ensuring rapid contribution to team objectives.Played a pivotal role in transitioning support responsibilities to an outsourced agency, ensuring seamless knowledge transfer and maintaining high-quality support standards throughout the process.Additional achievements include proficiency in Trouble Ticket Categorization, VuStats Aux Time Schedule Adherence, tailored Key Performance Indicator (KPI) Statistical Analysis and Reporting, Average Handle Time (AHT) Root Cause Analysis Nail the Basics (NtB), Call Center Trending & Alerts, SalesForce Reporting & Analysis, SharePoint Design and Development, and founding the Shorthand Readers Club.

Arizona, United States

Played a pivotal role in ensuring the success of events through a range of dynamic responsibilities.Managed early arrival registration, serving as the welcoming face of events and ensuring participants were smoothly checked in and equipped with essential information.Prioritized safety as a first aider, ready to provide immediate assistance and support in case of medical emergencies during the event, fostering a secure environment for all attendees.As the Newcomer Hospitaler, facilitated the integration of newcomers into our vibrant community, offering guidance, answering questions, and fostering a welcoming atmosphere.Served as the chronicler, capturing the essence and highlights of events through documentation, preserving the unique spirit and stories of each gathering.Oversaw logistical aspects such as venue coordination and registration processes, ensuring seamless execution from start to finish, contributing to the overall success of each event.Each responsibility allowed significant contributions to our community's vibrant tapestry, creating unforgettable experiences for participants.

Phoenix, Arizona Area

Contributed significantly to the development and maintenance of the institution's proprietary Student Information System (SIS) as a key member of the engineering team.Utilized Progress OpenEdge to design and develop various modules within the SIS, addressing diverse institutional needs and ensuring seamless functionality. Implemented and maintained Application Program Interfaces (API) and Database Connectors, enhancing system interoperability.Architected and implemented distributed systems leveraging Progress OpenEdge Web Services, facilitating efficient communication and data exchange across multiple components of the SIS. Designed and developed distributed applications for enhanced reliability, scalability, and performance.Performed system monitoring, analysis, and data management tasks to uphold data integrity and optimize system efficiency in production environments. Conducted rigorous unit testing to validate module functionality and reliability.Led initiatives such as Automated Address Validation, US Postal Code Imports, and Marketing Campaign Import to Leads System, ensuring seamless integration and functionality within the institutional ecosystem. Spearheaded regression testing for the Rewards System, ensuring continued performance excellence.Engaged in end-user documentation and training sessions to empower institutional staff with the necessary knowledge for effective system utilization. Adopted a holistic approach to software engineering, encompassing technical implementation, documentation, training, and ongoing support.

Phoenix, Arizona Area

Accepted incoming calls for DSL, Fiber-to-the-Premises and DSL Gateway equipment. Identified DSL equipment, line and online service and software issues. Processed DSL equipment replacement requests and escalations. Identified and configured TCP/IP and routing solutions for Home and Business Networks. Educated end users about Router configurations and Wireless access.

Master Of Science (Ms), Innovation And Entrepreneurship

This 12-month master’s program leads students from the initial conceptual stage of a tech or creative product or service, all the way.

Bachelor Of Science (Bs), Networking Technology, Gpa 3.38

Activities and Societies: IEEEConsistent hands on lab work. Good mix of lecture and practical.

Professional Development Courses, Mba, Gp: 4

RES 311 Quantitative Methods for Decision Making Emphasizing quantitative techniques used in business/ management decision-making, this.

High School Diploma, Music Performance, General

Activities and Societies: Radio Club, Track, Choir, Dance, DramaProducer at student radio club, second soprano in Jazz Choir, Traditional.

Hs Diploma, Computer Software Engineering

Activities and Societies: ChoirAttended Programming, CAD, Dance, Guitar & Drama courses. Also participated in Track and Field, Diving.