Tekora Singleton Email & Phone Number

Chantilly, Va

• Supervise, train, and develop preppers, scanner, indexers, reviewer, and quality control employees for project-based jobs on established business rules. Audit completed work to ensure instructions are followed accurately.• Created and implemented Standardized Operating Procedures for all positions. • Maintain and develop tracking reports for employee attendance, client inventory, and necessary warehouse supplies.• Complete daily tracking reports for exceptions, billable images, and forecasting revenue/profitability to ensure our project is meeting its proforma targets. • Client focused, respond immediately and accurately to client’s needs and requirements.

Alexandria, Virginia

• Audit and review quality data according to existing document processing procedures. Ensure governmental quality regulations are implemented. Utilize a variety of administrative, analytical, and technical methods and techniques to insure the quality and reliability of services. • Scan and copy large volumes of documents to digitize hard copies for the client. Name files and export folders in Scan to File as dictated by the client. Compile multiple data reports - Tif/JPEG Counts, Bates Capture / E-Labeling Ranges, and Name Files and Folders reports.• Developed Mail Processing Center- Receive mail from 3 locations, check in mail using RICOHTRAC mailing system. Mail is scanned using the Heimann X-Ray Smith’s detection with SmartTech for explosives and then placed on the DualDraw machine to detect any hazardous chemicals and combustible dust. I trained a team of 5 people on the policies and procedures to maintain an efficient workflow process. Created and maintain daily report tracking the courier’s and RICOH’s labor time.• Supervised morning shift- pairing up a Document Specialist with a Quality Assurance Specialist to complete assigned jobs, audited completed work to ensure all instructions are followed accurately, and completed the necessary reports for client invoicing. Consult with management to resolve quality, production, and efficiency problems. Function in conjunction with managers on high priority projects.

7950 Jones Branch Drive, Mclean, Va 22107

Evaluate and perfect payment requests, evidence of earnings, and inquiries submitted byEmployment Networks (EN) and State Vocational Rehabilitation Agencies. This validationincreases accuracy and timeliness of payment processing, minimizing unnecessary investigationsand withdraws on SSA funds.Analyze employment and earnings information in SSA and Maximus database systems.Process and initiate payments or denials, based on the submitted earnings by the EmploymentNetworks and the information posted by the SSA and Maximus database systems.Manually enter earnings and update beneficiary's employment information, which is used fortracking all payment requests received, payments issued, and denial information.Created and maintained several ad hoc reports compiling the payment discrepancies to besubmitted to SSA. Query results are used to reconcile Employment Networks payment status andensure accurate resolutions are created and performed in a timely manner.Fiscal Years 2013-2015, maintained an Accuracy Rating above 98% on all processed paymentrequests.Trained newly hired associates on the document processing procedures, SSA Policies andprocedures, and assisted in the creation of SOPs and work instructions.

* Process damaged paper claims, both transit and performance; which involved investigating any damage and/or quality issues incurred to a roll of paper. A Claim Form, evidentiary photographs, Bills of Lading, and Press Activity Reports are sent via email to the mill responsible and the customer involved.* Integral member in Six Sigma Project (White Waste Control Plan) - Reduced fixed wasted at press by 65% and developed a reclaim process for salvageable damaged rolls. Saved $354,275.95 from reclaimed rolls in 2008 – 2009 by creating a Reclaim Log, to detail all claimed-rolls that have been approved or denied, in which Quad/Graphics decided to repair and use as good stock. * Created a data-lookup table to track trends and corrective procedures to process damaged paper claims.* Created a new filing system for filed claims and the Bills of Lading received. * Maintained a detailed log in Excel, which enables me to provide month end total pounds claimed, total dollars requested, total dollars received, and status updates to my supervisors. * Receive approval or denial claim letters, Credit Memo copies, and Bills of Lading, to ensure the efficient and expeditious closure of filed claims. * Created Warehouse CT Driver monthly work schedules and a Vacation and Scheduled Back-up calendar. * Created excel workbook that tracks paper damages caused by CT Drivers, which helps in identifying who needs additional training and/or an assigned mentor.* Enthusiastically accepted additional data entry / reporting projects from different departments during month-end.

Temporary employment placement firm. Assigned to several companies, where I was responsible for greeting the incoming clients, answering and directing the incoming calls, and maintaining a daily tracking system of incoming mail.

* Reviewed, analyzed, and processed Employment Network (EN)/State Vocational Rehabilitation (VR) Center payment requests to be reviewed by Social Security Administration (SSA).* Performed project data analysis and researched payment and Beneficiary status discrepancies between the project MAXIMUS systems (MAXSTAR & eCMIS) and SSA Ticket-to-Work system (DCF). Manually entered earnings, employment information, and all data pertaining to payment information into MAXUMUS & SSA systems, which are used for tracking all payment request information. * Corrected a discrepancy between the total sum, beneficiary count, and the average dollars paid to an EN, which resulted in an $18,226.49 decrease in total dollars paid by SSA to Employment Networks (EN) – April, 2007.* Assisted in the creation of an Operating Procedure Manual to be used by the Administration and the Finance Departments regarding the implementation of a new scanning system (KOFAX) and trained newly hired employees assigned to the Payment Specialist Department.

* Reviewed assigned research grant applications to ensure completeness. Prepared typewritten working drafts of the reviewer’s handwritten comments, while collecting, analyzing, and summarizing data on potential committee members through reviewing scientific publications and searching internet files for individual expertise and fields of publications. * Assisted Scientific Review Administrators (SRA) in the calculation of recommended priority scores and budges regarding approved grants.* Maintained a detailed filing system for the daily tracking of grant applications.