• Craft tailored plans to save time, simplify operations, and support sustainable growth.• Identify risks and put safeguards in place to help clients maintain steady operations through change.• Support clients through tech transitions with a resilient, relationship-focused approach.• Offer clear, relatable coaching to help clients feel confident using new tools.• Help clients streamline processes, ensuring technology enhances rather than complicates daily tasks.• Partner with valuable service providers to create a reliable network for my clients.

Objective: Support/enhance deployment systems in Azure Compute to increase stability and maintain SLAs • Monitored potential outages by analyzing daily and weekly SLA metrics; collaborated with cross-functional teams to investigate impactful SLA issues and improve the stability of Azure deployment systems.• Enhanced data collection, detection, and analysis for Azure deployment systems through collaboration with internal team members.• Supported efforts to virtualize Azure deployment services; instrumented service to collect and publish SLA data.• Investigated and triaged live site issues affecting Azure deployment systems' SLA to ensure seamless user experience.

• Developed and implemented a solution for South Pacific customers to overcome credit card processing issues, resulting in a 57.7% surge in credit card payments over three months. This significantly contributed to our goal of increasing total payments through the B2B application while leveraging my problem-solving and technical skills• Revolutionized retail credit application process by completing a Beta implementation of an online platform that streamlined a paper-based process, secured sensitive customer data, and created a seamless lead-in process for user login accounts; resulting in a more efficient, secure and user-friendly experience.• Contributed to cross-functional project success by collaborating with teams to understand project timelines and requirements, resulting in timely delivery of enhancements for C# WinForms software that supports the administration of product data across multiple business groups.

• Revamped public-facing B2B e-commerce platform by enhancing front-end UI, SQL database, and extending C# .NET web services. Leveraged ASP.NET, AJAX, jQuery, and DevExpress controls to enable retail customers to seamlessly order stock products, customize orders, and process returns and trade-ins, resulting in increased user engagement and improved customer satisfaction.

Robert Half Technology is a leading provider of IT professionals on a project and full-time basis. We offer our clients flexible, cost-effective consulting solutions that allow them to maximize the power of technology for the ongoing success of their business.Through the Salaried Professional Services team, I provide long-term consulting services building solutions to meet the needs of each client.

• Coordinated with team members to re-architect the flagship product, a customer Web Portal, utilizing ASP.NET, Master Pages, AJAX, Telerik UI Controls for AJAX, and jQuery. Spearheaded the development of the User Account management interface, Bulk User Import capability, and Account Invitation management, resulting in improved user experience and increased customer engagement.• Developed and implemented a new Order Management System by porting crucial components of a legacy ASP website to a modern ASP.NET solution, utilizing C#, Master Pages, jQuery, and CSS. The new system optimized Sales Team productivity by streamlining the entire workflow process from generating Quotes and converting them to Orders, to managing Customer/Partner Accounts and Contacts and tracking Order Fulfillment progress. This resulted in a significant increase in team efficiency and improved overall sales performance.• Collaborated with the Vice President of Marketing to design and launch an ASP.NET solution for the company's external-facing Corporate Website and CMS Portal. Developed custom jQuery animation scripts and utilized C#, Master Pages, and AJAX to enhance the user experience, resulting in increased engagement and lead generation.• Revamped VB .NET web application and Back-End merge process to provide an aggregated view of Production hardware and software systems across multiple network environments, improving visibility into system health and enabling faster issue resolution

• Developed a customized C# .NET 3.5 application using Windows Forms and a Typed DataSet, incorporating embedded Crystal Reports to enable Market Research & Intelligence business partners to import externally-purchased data in varying formats into a bespoke SQL Server 2005 database. As a result, the internal customer could generate Market Share reports grouped by month or by any of three regional levels, as well as other reports, providing critical information to top Executive Leadership and contributing to the creation of corporate marketing materials.• Collaborated with the IT team to engineer an ASP.NET 2.0 Web Portal solution using Master Pages and Forms Authentication that authenticated users against Active Directory via the configured Membership provider. This allowed external VPN users from one domain to manage their account credentials on the local domain during a hardware transition period, improving security and simplifying user access.• In the role of Technical Lead, worked closely with the Infrastructure team to assess and implement necessary for configuring the firewall and application to comply with corporate network policies and standards, effectively reducing potential communication risks for the application.• As the primary system administrator, I managed critical infrastructure activities, including the distribution of quarterly patch updates, removal and updating of shortcuts, deployment of computer-based training modules, and provided ongoing support to ensure uninterrupted production operations.• Led and managed the domain migration project for the application team, ensuring a smooth transition to a new domain without disrupting end-user productivity. This involved careful planning, coordination, and execution, and was completed within the allocated budget and timeline. Additionally, transparent communication and user training were provided to ensure that end-users were well-informed and comfortable with the changes.

• Taught hands-on classes with MySQL in evening CIS Program• Acted as adjunct technical instructor for evening classes

• Reviewed current Computer Information Systems program, and improvements proposed by staff• Proposed and discussed new ideas for enhancing CIS Program, and improving school’s ability to fulfill industry needs.

• Collaborated with multiple agencies on a project to map data elements between different XML structures, ensuring that the requested functionality was implemented according to project specifications. Coordinated various stages of work and deadlines to complete the project efficiently, resulting in the winning of a related sole-source development contract.• As a member of a 12-person team, developed significant enhancements and addressed multiple software defects in enterprise client/server applications using Visual Basic 6.0 and SQL Server 2000. The applications were responsible for managing and storing justice data collected by police officers in the field.• Conducted risk analysis to identify, manage, and mitigate risks associated with proposed software defect fixes and new features for enterprise applications. Successfully evaluated risks, resulting in properly implemented features and fixes that improved overall customer experience.• Created detailed project specifications, including a summary of features, code changes, added or modified registry entries, and database alteration scripts. Additionally, provided comprehensive unit and functional test plans to the Quality Assurance department upon completion of feature implementation.• Active participation in project and development meetings, providing regular weekly project status reports.

• Independently worked with customer to provide an ASP.NET 2.0 solution based on project requirements.

• Designed and implemented a VB.NET application to replace the outdated spreadsheet-based data management system for managing product information, inventory manufacturing data, and product testing results. The new solution was highly robust and scalable, enabling better tracking of product information and data management for the company.• Conducted an evaluation of the database architecture and data storage methods to determine their efficiency. As a result, redesigned the database and storage methods to ensure system scalability, utilizing SQL Server 2000 for data storage and Visual Basic .NET 2003 to design the front-end application.• Mentored a junior developer in the development of a mobile Java data retrieval process that made inventory data accessible via company mobile phones and intranet website. Assisted in the design of a challenge-answer authentication system for mobile access.• Created an MS Excel VBA solution to retrieve and graph pertinent data for operators to monitor the manufacturing process, reduce raw material waste, and notify QA personnel in the event of excessive standard deviation.

• Installed and upgraded product software for approximately 15 – 20% of customer base, resulting in increased customer satisfaction• Assisted customers with data extraction from Sybase databases using ODBC drivers based on customer input / requirements.• Used SQL for multi-table queries to maintain, repair and manipulate data; and troubleshoot conversion issues.• Evaluated, tested, and researched customer issues regarding software bugs; and worked with customers to provide detailed enhancement requests.

• Engineered VBA tools to automate the conversion of MS Excel graphs to PDF format for weekly and monthly distribution, to upper management and key executive personnel; later using HTML distributed reports via Departmental Intranet web pages.• Analyzed, interpreted, and normalized MS Excel data to assist in implementation of VFP database.• Directly responsible to Planning & Logistics Manager for the research, design schedule, and Quality Assurance testing of Visual FoxPro Database used to create and track Customer Orders and maintain Financial Booking data.• Prepared a project plan using Microsoft Project 2002 to detail the personnel resources required for the completion of ISO departmental work instructions, which led to outsourcing project, and ensuring project was completed efficiently and on schedule.

• Served on USS Rainier (AOE-7) as Quartermaster in Navigation Department.• Served at Naval Station, San Diego - Port Operations / Piers Division.• Completion of six year contract, with an Honorable Discharge.