Administer and organize project activities aiming at the flawless deployment of the projects  Holding weekly meetings with Clients Projects managers for recent status and problem resolution for a project. Identify project requirements, scope and objectives, ensuring that the clients’ needs are met as projects evolve Ensure resource availability and allocation for the project Support the client through internal processes in order to execute timely deployments Tracking and maintain project progress via various tools (JIRA, Confluence, project plans, etc. Submit weekly status reports to management summarizing projects' progress and completion

• Design and Deployment of Warid telecom’s PREPAID IVR using Cisco CVP VXML 4.0 and Ericsson’s Billing system • Research vendor products and recommend emerging technologies to management. Provide guidance on cross-functional projects. • Complete Redesign and deployment of Warid’s IP telephony infrastructure Using Cisco Call manager 6.0 (1500 nodes all over Pakistan)• IT business planning and budgetary proposals• Project management of all relevant VoIP/Contact Center and Enterprise Data Network. projects• Development/Support of Inhouse Fax, Dialer and IVR solutions based on asterisk and freeswitch.• Assist in Integration Planning of Contact Center LAN/WAN resources.• Coordinate activities with other departments and outside vendors regarding Contact Center development.• Assist in Voice network capacity planning and optimization including Contact Center• Data and Voice network design for Voice based network services.• Network Q.o.S. (Quality of Service) design and implementation for IP Communications.• Advanced problem resolution on voice communication networks• Assist in Directing the overall management, development, and enforcement of the Contact Center information technology security architecture, including network security; • Assist in Directing IT physical security planning and implementation; and directing an IT security awareness plan• Ensuring that enterprise-wide IT security standards are incorporated into Contact Center IT security processes and procedures; • Help IT Operations Team develop and follow Disaster Recovery Plan; • Assist in Planning and Development of test cases to ensure system development completeness and quality.

• Network Administrationo Configuration and Maintenance of Cisco 2620 and 3600 Routers for VOIP and Data infrastructure. Establishment of VPN tunnels (IPSEC) (PIX to PIX and PIX to Router) Cisco Easy VPN configuration for client to gateway connection. GRE tunnels and IP sec over GRE Configuration of VOIP (Dial peers, FXS, FXOs) Configuration of Channel banks for analog to digital and vice versa from US to Lahore office.o Configuration and monitoring of Cisco Pix Firewallo Configuraiton, monitoring and used Cisco Threat response with Cisco IDS 4235o Cisco Catalyst switches (2950, 3550, 4000) (VLans)o Setup and Administration of VOIP PBX (Zultys) o IP phones (Zultys, Cisco 7960, Snom 200)o CISCO/Avaya 4624 IP phones scriptingo Configuration of different WAN links (Satellite ,Fiber (E1, T1) and DSL) o Used Solar Winds Network Performance monitoring/ Engineer’s Edition for Monitoring different statistics of network.o Configuration of Zultys and Asterisk VOIP PBX• Administration of Windows 2000 Advanced server.o Interdomain connectivity between Karachi and Lahoreo Security policieso Updates of clients and servers using Software Update Server (SUS)o Symantec Antivirus server , monitoring updates and deploymentso Trend Micro server Protect and PC cillin o Avaya hardphones configuration • Administration of Exchange server 2000 with 150 clinets.o Managing Exchange backup with veritas 9.0 exchange cliento Managing different connectivity and security issues • Developmento R&D work for SIP based gateway and Softphone in Java Technologies

 Design, deploy and administer 5 Clients networks of 30 to 50 users in Windows 2000 native environment(DFS, Replication Servers, RAID configurations, User level and group level security) Redesigned, Deployed and maintained company’s network on 33 IBM x 330 and 5 super micro rack mount servers in win2k native environment. Developed, deployed and maintained online helpdesk system of company (techsupport.cmplinx.com) on IIS 5.0 server and SQL server 2000. Installed and administered Company’s email server (Exchange 2000). Administered clients networks remotely using NETSUPPORT MANAGER  Performed and maintained local and remote backups for company and clients on company servers using NOVA STOR web backup ,NOVA STOR server backup and Veritas backup exec 8.5 Configured VPN for clients (Gateway to Gateway, Client to gateway) with static and dynamic IP addresses using Intel Net structure 3110 box and Symantec 100/200/200r Firewall/VPN boxes. Configured Netopia routers and SonicWall firewalls for Broadband pipes

 Assist 150 users with troubleshooting of different software packages and real estate brokerage software Install and optimize new Dell Desktops, Toshiba Laptops and HP printers Install and configure Windows NT, 2000, MS outlook 97 and 2000, MS Office 97 and 2000, XP over the network, locally and unattended Perform daily tape backups of Data on Exchange Server 5.5. Maintenance and Installation of EXABYTE Tape drives (Mammoth, EXB 8200) Installation and configuration of handheld devices (PDAs) (Palm III, III color, V, m505; Visor handspring, HP Jeonarda)