Tobé Jenny Ekwealor, Mph Email & Phone Number

Indianapolis, IN, US

Carmel, IN

 Accurate data entry of prescriptions and maintaining records Efficiency in the fast-paced environment Developed and maintained strong customer relationships through effective communication

Indianapolis, Indiana, United States

 Providing ongoing performance feedback, coaching, training and development for team members Identifying and recommending strategies and processes to mitigate areas of risk for the company and/or clients Working with colleagues and other departments to support agents and maximize customer satisfaction

Indianapolis, Indiana

 Providing ongoing performance feedback, coaching, training and development for team members Identifying and recommending strategies and processes to mitigate areas of risk for the company and/or clients Working with colleagues and other departments to support agents and maximize customer satisfaction

Indianapolis, Indiana Area

 Conducted quality audits and coaching Ensured effective and efficient customer service on the contact center floor Inspired and motivated staff to go above and beyond to exceed client expectations

Indianapolis, Indiana Area

 Efficiently processed 250+ inbound calls daily and assisted in dispatching Identified customer needs, clarified information and delivered to clients Demonstrated excellent customer service skills through 90% Quality Audits and Exceeds Performance for overall productivity

Indiana

 Managed payroll and attendance processes  Developed and assessed operating procedures and processes that met productivity standards. Designed employee evaluation process and disciplinary action plans

Richmond, Indiana

 Developed and managed regulatory submissions and SOPs Identified ways to remove barriers and operational improvements so associates could better meet client expectations Assured implementation of manufacturing policies, procedures and safety standards

Master Of Public Health - Mph

Bachelor Of Science - Bs, Biology-Chemistry

Activities and Societies: Black Student Union President, Hispanos Unidos membee