Executed customer transactions regarding money remittance and money exchangeProficient in exchanging different currenciesMaintained balanced record-keeping with 100% accuracyAdhered to all bank policies and procedures.Maintained friendly and professional customer interactionsVerified customers’ identification and account informationCounted and balanced cash drawers at the start and end of shifts.Maintained a high degree of confidentiality with customer informationResolved customer complaints in a timely and professional manner

Operational Oversight: Manage the day-to-day operations of the office, including coordinating money transfer services and food store activities to ensure smooth functioning.Customer Service: Provide exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction in both money transfer and food store transactions.Team Management: Supervise and support office staff, delegating tasks, providing training, and maintaining a positive work environment to enhance productivity and efficiency.Managing money transfer transactions through the system and dealing with the different money transfer systems (Western Union, MoneyGram, and Ria).

Conducted comprehensive risk assessments for money laundering and terrorist financing, considering customer profiles, geographical areas, products, and transactions.Developed and implemented robust policies, controls, and procedures to mitigate identified risks, tailored to the organization's size and nature.I oversaw compliance management as a designated compliance officer, ensuring adherence to AML and CTF regulations, including employee screening and independent audit functions.Managing money transfer transactions through the system and dealing with the different money transfer systems (Western Union, MoneyGram, and Ria).

Translated food ingredients from English into Arabic for an import and export company.Printed and pasted translated posters on various food containers destined for export to Arab countries.Ensured the approval of translated food components for exported goods.

Operated computer services at the university's service entrance.Organised and prepared materials for the Scientific Council of the University.Printed and distributed work for the Scientific Council, ensuring accuracy.Generated customised reports on the Scientific Council's activities.Computerised office operations for the Scientific Council