Sudhir Agarwal Email & Phone Number

Faridabad, Hr, In

Ncr India

Money Manager Experienced Financial Analyst specialising in derivatives and equity trading Dedicated advisor committed to providing insightful financial guidance for clientsContent developmentCustomized and offsite classroom based training programsSoft skillsMotivational speaker

Lilongwe

Responsible for trouble free network in line 1. with business needs and organizational targets. 2. with network deliverable exceeding organizational targets and regulatory compliance.3. with managing professional needs of the fellow team members.4. with managing partner expectations and extracting the best out of the SMEs..5. with seamless transition to managed services setup.

Responsible for Managed Services Operations of Maxis (Aircel) Account including Network Optimization and Planning, Network Rollout, and Operations and Maintenance of Delhi/NCR, Haryana and Punjab Circles. The team size is approx. 125 (Internal and external) people comprising RF, Transmission, BSS and Core and NOC professionals. The key measurement is customer satisfaction and profitability of the circle operations. The major responsibility includes:  Circle Organization Leadership & Development Contractual Service Delivery for all Accounts Business Development & Support Operational Excellence Cost Management Profit & LossKey Tasks: Circle Organization management and development. Ensure Network operational performance for Core, RF and BSS operations KPI management through continuous improvement in performance parameters through optimization  Project rollout for core nodes and access network Interface management to high level escalations from customers Ensure processes and procedures are regularly reviewed and updated Employee Motivation and Personal Development Plans. Operational Reporting and performance management Budgeting & Control  Vendor Management Inventory management

Managed operations in Kerala, AP, Karnatka and Maharshtra circles of Maxis account as Operations Director. Responsibility included complete operational efficiency of all four circles guided by agreed set of KPIs and SLAs between Huawei and Maxis. The network comprised of >2500 sites and expected to grow to 5000 plus sites by December’09.

Worked as circle head for the J&K region handling a team of design and planning, project deployment for expansion and new rollouts and operations and management people. The existing networks in J&K comprise of 8 MSCs, 16 BSCs and 1800 plus BTS (still growing) all across J&K. The major responsibility includes: • Managing Key Performance Indicators month after month.• New Rollouts includingo New MSCso New townso Infills in existing towns with low network coverageo Capacity expansions• Vendor Management• Inventory management• People Management• Day to day administration• Meeting the KPIs / SLAs as agreed and signed off with the customer on monthly basis.• Managing region as a separate cost centerThe challenge was the difficult terrain of Jammu and Kashmir and the ground disturbances in terms of militancy issues.

Globacom Limited is the second national telecom operator in Nigeria with vision to expand in other countries of Africa shortly. It is one of the best rated operators and fastest growing company in Africa with services spanning GSM, POTs, Broadband, IPTV and carrier Gateway services (international gateway operator of Nigeria). They are also laying submarine cable along the western coast of Africa from Lagos to London. I managed a direct team of 40+ professionals involved in end to end rollout and operations of state of the art Core Network, sites, SDH transport network, Metro Area Network for access and last mile connectivity.Major Activities:• O&M of existing fixed network and Network Rollout of new GSM sites and landline nodes.• Project management starting from site identification, acquisition and installation of equipment. • Rollout of 5K+ KMs of STM-64/16/4 OFC backbone for national and metro network.• Wireline rollout incl setting up of remote exchanges for POTS, DSL, IPTV & data services.• Setup Alcatel based Core (1000 MM E10 witch) & Access Network (1540 Litespan, indoor & outdoor units) with connectivity on Metro Area Network on fiber & complete VAS system.• IN platform for prepaid• Network Operations Center management for fault management and provisioning.• Installation and commissioning of the GIS application CIRCEE • Last mile connectivity through copper, fiber or microwave. • Daily review of the network performance reports• People Management

Managed a 800+ strong team comprising Telecom professionals (from Sr. Managers to field engineers/technicians) for Customer Service Delivery for Voice, DSL & Data lines. The operational area covered Delhi & NCR. The Wire line Base was 500K plus, DSL base at 180K plus. The core network comprise of 4 MSU’s (Siemens) & Access Network comprise 400+ RSU/DLC (Siemens/UT Star) & 700+ DSLAMs (Ericsson, Siemens & UT) Major activities • Customer Service Delivery including provisioning & Maintenance of Voice, DSL & Data products• Review of performance through MIS reports and interactive sessions.• Network Rollouts for specific requirements & business cases• Certified Green Belt & successfully led couple of Green Belt projects. • Vendor management starting from identification of new vendors, finalization of the contract and monthly evaluations till bill processing.Major achievements (Bharti Airtel Limited)• Added approximately 45000 Wire line subscribers month after month in NCR• Got certified as Green Belt under Six Sigma curriculum.• Optimization of manpower resources in DSL management through complete transformation of the skills of the DSL installation engineers to complete solution team including fault repairs as well. • Turnaround in shifting performance from 27% to 95+% within SLA.• Gross fault rate of technical complaints reduced from 7% to 5.3%.• Major centralization and decentralization of the core activities after Identification of individual champions at the zonal level, which led to tremendous improvement in the performance parameters and improved controls.

Worked as Sr. Manager – Network Operations heading Last Mile Connectivity (I&FR), Transmission NW & Operation Support (Operations and Maintenance of service utilities DG sets, AC’s, Electrical Supplies etc.). The area of operations spanned entire Delhi and NCR (Biggest circle in TTSL). Managed around 250 plus employees ranging from managers to field engineers. The network comprised of CDMA 2000 mobile & fixed Wireless, Wire Line Services & Data products supported by 6 Switches (Ericsson-AXE 810 /Alcatel), 250 BTS RAN network (Lucent/ Motorola), 300 Microwave nodes & 250+ Km of Transmission network (Fibcom/ECI) on fiber.Major highlights• Instrumental in developing the Network Operations team for Transmission Network and Last mile connectivity (I&FR) from scratch and mentoring the team of freshers into professionals delivering best quality service to the customers.• Network Rollouts as per specific requirements.• O&M of Access Network for Wireless on CDMA.• O&M of Access Network for Wire line for 42 nodes, 68k+ copper pairs, 300+ Leased lines and PRI’s.• Business Solutions, Implementation & Repairs for Data Circuits.• Complete solutions to Corp & Enterprise clients of TIEBU.• Managing network of Authorized OEMs of Nokia, Kyocera, LG & Motorola for CDMA handset repairs.• Pre- Sales support for closing Large Corporate Data Solutions.• Support to S&M for promotional shows & service delivery processes.• Support to CC & Sales in training & solution to customer queries.• Liaison with VSNL for last mile connectivity of corporate customers.• Vendor Development & Management. • Electrical maintenance of site infrastructure including DG sets, Air Cons’ Fire Alarm/fighting systems, liaison with electricity boards• Fuel filling management for over 400 plus locations.Major Achievements• Ensured availability of >99.9% for Wireless & Wire line access network.• Ensured availability of >99.99% for Core Network

RPG was first to start GSM services in MP with 120 BTS, 2 BSC & a switch with a footprint in all major cities with technology support from Ericsson (AXE 10 technology). Worked as AM taking care of Projects as well as O&M activities. I managed a team of Engineers & Technicians. I was looking after 28 sites in Indore & Bhopal. Later I was also involved in the network at Raipur, Jabalpur & Gwalior.Major Highlights:• Site preparation including selection, lease finalization.• Infrastructure planning (Electrical and Civil) and execution.• Vendor development and management• Liaison with government authorities for regulatory issues like power connection, DG permission etc.• Installation of DG sets, AC’s and fire alarm security systems.• Supporting Installation of BTS equipment (Ericsson RBS 200 and RBS 2000) & Microwave Equipments (Ericsson).• Preparation of yearly budgets (CAPEX and OPEX)• Project Management through MS project software.Major Achievements (RPG Cellcom Limited)• Since the GSM technology was new in India, understanding the technology and development of vendors and specialized equipment for infrastructure was a challenge. This was done successfully with few examples as follows: • Silent DG sets(Kirloskar) • High CFM precision AC’s by Amtrex, • Auto change over panel for efficient running of dual AC’s• Auto changeover panel for efficient running of dual DG sets (DG backed by second DG in remote areas)• Timely launch of Indore & Bhopal within budgetary estimates.

Senior Secondary Certficate, Science

Studied basic education from grade 1 to grade 12

Class 12Th