Conducts interactive interviews with public assistance clients and processes applications to determine initial and/or ongoing eligibility for public assistance programs. Gathers verifications, enters data into computer systems or other applicable databases as required; completes case dictation, necessary paperwork, and assures accurate case records in accordance with applicable regulations; processes applications, reapplications, alerts, changes, terminations and corrective payments. Conducts all client and collateral contacts (i.e., phone calls, office visits, home calls, etc.) in a timely manner. Refers individuals to community resources. Maintains electronic and hard copy records. Completes quality control findings. Interfaces with other agency divisions. May be required to assist staff members and clients with English/Spanish translation and related duties as needed. Conducts investigations of possible fraud by exploring inconsistencies in past and present reported information. Investigates taxpayer complaints, completes referrals to the Benefit Recovery unit; resolves data match information, documents findings and computes overpayments as appropriate. Secures relative information from the child support system as applicable. Maintains knowledge of program and procedural manuals and reference materials as it pertains to program eligibility and personal employment. Participates in unit cooperation for coverage and quality of services. Attends meetings, State Hearings, conferences and training sessions. Maintains and completes necessary reports to quantify work performance. Consults with supervisor on policy and changes.

Responsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s). Actively engaged in report, writing, tracking and compiling; data entry, record keeping, and data maintenance. Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures. Also perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area. Also have responsibility to review and finalize loan modifications, documentation and other policies and procedures to promote quality execution of the loan workout process. Responsible for overseeing the decentralized vendor management unit within the loan workout department. Uses PC based software packages for word processing, graphics, spread sheets, etc.

To assist a certified teacher in providing instruction and/or supervision to individual student or students insmall groups, monitor student progress, and generally help students be successful.

Update diet orders, monitors tube systems transfer patients in and out of units by direct facilitation completion of discharge in EMR ,assembling lite chart and assisting with placement. Provide staff assignments.

Create and maintain comprehensive documentation that describes all business processes used by the clientServe as an onsite go-to person for the client Assist with communication and documentation necessary to manage changes to both client-driven processes and SafeguardProperties-driven processes and product changes Participate in client planning sessions to insure potential impacts to SafeguardProperties are captured and understood Build loyalty and high adoption of SafeguardProperties software by proactively seeking ways to keep the client engaged and enthusiastic Demonstrate and maintain subject-matter expertise on SafeguardProperties software, and the specific ways in which it is used by the client Collaborate with others to identify and resolve issues Ensure appropriate expectations are set and managed with the client Adhere to all company policies, procedures and business ethics codes

As a P&P order entry and Customer service rep. My main responsibility was to place orders per my client's request for different property preservation tasks ( US Bank, Bank of America, Chase etc). I would also update client's on the progress of the work,and final results which require contant follow-ups. Also assisted mortgaors who had questions on different aspects pertaining to preserving their properties.

As a Customer Service Rep, I obtained credit reports for potential clients who were interested in Refinacing,Debt consolidation,and Mortgage loans.