Telma Ruiz Email & Phone Number

San Diego, California, United States

United States

San Diego

As a Business/Administrative Support Manager at Caliber Home Loans, I delivered excellence in Customer Service in collaboration with management and customers.══ EXCELLENCE ══Customer service is essential for any business to succeed. When dealing with people’s homes, this is even more crucial. In this role, my extensive customer service skills came into.

San Diego

As a Private Investor Relations – Assistant Vice President at JPM Chase, I was the primary point of contact between the Default Operating Divisions, Exam Management, and Private Investors of JPM Chase to enhance customer satisfaction.══ COMMUNICATION ══Building and maintaining positive and productive relationships with internal departments and external.

• Acted as a liaison between JPMorgan Chase and clients for loan transfers and facilitated conference calls with said clients to discuss compliance and controls.
• Ensure adherence to new loan boarding guidelines and process/procedural changes communicated quickly and effectively to ensure business goals are met.
• Established and oversaw the coordination of Loan Service due diligence efforts with clients. Worked with Foreclosures/Bankruptcy lines of business to ensure accuracy and compliance with regulatory requirements.
• Leveraged expertise and strengthened relationships and communications with Capital Markets, Credit Risk, Default, Escrow and Clients.
• Built strong relationships with prospective servicing clients, attorneys, bond investors, and credit risk managers to effect contract negotiations in the best interests of Chase.
• Managed creation of matrices, contact lists, reports and other information as needed to enable meeting excellent service levels

• Successfully managed and monitored mortgage lien releases for all state county recorders. Ensured compliance with the county recorder lien release and customer requirements.
• Increased functionality of department release reporting of the REKON Release system to ensure accuracy, data integrity and compliance risks and controls.
• Supervised and mentored nineteen employees in the Real Estate Reconveyance Department. Conducted training on lien releases and chain of title issues.
• Prepared releases by state required timeframe and coordinated with county recorders to efficiently release lien properties when mortgage loans were paid in full or charged off.
• Was a Liaison with the business units and legal to make necessary changes to guidelines, procedures, and policies. Six Sigma team participation.

San Diego County, California, United States

• Managed Bankruptcy portfolio and ensured MFR’s requested based on Investor Guidelines
• Processed POC’s in a timely manner and referred to Bankruptcy Attorneys
• Reviewed PACER Bankruptcy System and calculated bankruptcy fees to loans
• Responsible for reviewing attorney invoices
• Collaborated with management with completion of files and auditing for accuracy
• Prepared and assisted management with bankruptcy reports