Telma Araujo Email & Phone Number

Winnipeg, Mb, Ca

Winnipeg, Manitoba, Canada

Ensure seamless, stress-free experience for up to 26 test takers per sitting by closely following processes for test taker reception and test delivery and assisting test takers with inquiries in accordance with test provider’s procedures.

Winnipeg, Manitoba, Canada

Human Resources Intern, focusing on Recruitment & Selection, and Health & Safety.Co-presented the harassment prevention policy with the HR manager, facilitating employee training to promote a respectful, harassment-free workplace.Actively contributed to developing a Health and Safety policy and outlining a H&S management system project by researching legislation and industry best practices to ensure compliance and promote a safe workplace.Accurately documented the Recruitment and Selection process to ensure compliance with legislation while maintaining equity, consistency and fairness throughout the hiring process. Proposed and discussed changes for HR processes to improve efficiency. Participated in resume screening and interviews, gaining valuable insight into numerous interview techniques and full-cycle recruiting.

Winnipeg, Manitoba, Canada

Provided resolutions for clients' escalated complaints by coordinating cross-functional actions with teams across the organization, turning the clients' experience around and ensuring overall satisfaction with the company.Handled client inquiries over the phone and composed straightforward and clear correspondence to ensure first-contact resolution, showcasing effective communication skills.

Winnipeg, Canada Area

Improved team performance by educating, training, and providing support for 20+ customer service representatives on chat or on calls, quickly reviewing files, identifying the issue, and providing tailored resolution for multiple scenarios. Boosted service quality and increased customer satisfaction by analyzing customer interactions and identifying areas for improvement. Recommended changes to improve processes, demonstrating keen analytical and problem-solving skills.

São Paulo E Região, Brasil

Handled civil litigation cases, showcasing strong organizational and time managing skills in handling case details, deadlines, and court schedules.Independently managed civil litigation cases, showcasing exceptional organizational skills and the ability to work with minimal or no supervision.

São Paulo

Performed teacher assisting activities, under the supervision of Professor Fábio Victor da Fonte Monnerat. Responsible for devising hands-on and case study material for the civil procedure courses II, III and IV.

São Paulo, Brazil

Assessed and graded candidates’ performance in alignment with an established rubric and grading system to uphold the integrity and fairness of the exam.Conducted speaking exams with strict adherence to the prescribed time limits and script, posing questions and prompting candidates to speak when necessary to safeguard exam standards.

São Paulo, Brazil

Designed, developed and delivered English as a Foreign Language classes for kids and teens.Maintained updated, accurate and detailed performance and development records, and provided students with relevant feedback on numerous aspects of their learning.

Responsible for the firm's civil cases, under the supervision of the firm partner César Eduardo Lavoura Romão.Trained and coordinated the interns’ work by establishing office procedures and routines, assigning tasks, collecting results, and providing feedback, increasing their productivity.

Granja Viana

Internship activities included jurisprudence research, drafting and translating (English - Portuguese - English) legal documents (petitions, appeals, contracts).

São Paulo, Brazil

Designed, developed and delivered English as a Foreign Language classes for kids in an immersion program. Conducted needs analysis and placement test to identify students’ needs and recommend training and development programs and activities. Participated in yearly planning and curriculum development sessions, evaluating and selecting materials aligned with the pedagogical scopes and students’ needs. Maintained updated, accurate and detailed performance and development records, and provided students with relevant feedback on numerous aspects of their learning.

São Paulo, Brazil

São Paulo, Brazil

Diploma, Human Resources Management

Master'S Degree, Civil Procedural Law

Provisional remedies granted by the Judge-Rapporteur at the Court of Appeal

Bachelor'S Degree, Law

Won the Paulo Guilherme de Almeida Award for the 10 best students in 2009.

Bachelor'S Degree, History