I’m a technical writer with a background of customer support systems and processes. I love to empower teams in being more efficient and to minimize the effort and time to onboard newcomers.I am experienced in several industries – customer support, software, banking, services – and working remotely under demanding conditions, always focusing on the end-result: saving costs, time and increasing engagement so that teams can focus on delivering.I am proficient in technical writing methodologies and systems to document and catalogue websites, software, mobile app processes and user documentation. I organize easy-to-use online knowledge base solutions, create reference articles, so that users, being clients or team members, can easily achieve their goals.