Business System Analyst
CurrentProvide second-line (specialized) support to ensure proper functioning, availability and security of Business Applications with end users, other Information Systems' teams and external entities. Support dialogue with the different areas of the organization and external entities regarding the optimization, introduction and/or design of solutions. Take over specific areas of application support and management.Management and maintenance of application systems seeking to guarantee its functionality, performance and optimization of use both in terms of computational resources and end users, as well as the information quality available in the applications.Provide daily support to users and technological infrastructure, through identification and resolution of any situation that prevents the normal work prosecution, looking for solutions to improve users and systems’ performance.Provide expert support to designated key users.Work as a privileged liaison with suppliers, to ensure the integrity of communication.Manage systems and application-related change by promoting necessary corrections and interventions (version upgrades, application of patches/hot fixes; etc.), and the associated documentation and tests.Enhance the use of systems and applications with users designated as key-users in their respective areas.Manage the development and/or quality environments of systems and applications, where they exist.Carry out internal developments of varying complexity levels, depending on the system and/or application.Manage application implementation projects, ensuring deadlines and objectives compliance, as well as a direct management of the project team members and all the associated logistics.Cooperate with the Systems Area in the definition of policies for Applications’ operation, including security procedures.Partake in proposals evaluation within the scope of RFPs and functional requirements surveys within consultation processes.
