Te'Londra Eubanks-Moore Email & Phone Number

Redford Charter Township, Mi, Us

Remote

Audited government and conventional loans to ensure loan deficiencies were resolved.• 12 months at 100% QA (Quality Assurance) success rate with 0 feedback provided, which significantly increased productivity in the Post-Closing Department.• Assisted the Underwriting Senior Team with time-sensitive internal audits, and followed up with each case assigned to ensure loans met the end of month deadline. • Served as a valuable resource for team members during their absences by always being willing to learn new processes, which led to the team’s continued success with productivity reporting. • Successfully passed company’s examinations with a 90% average or better regarding banking policies, procedures, and government regulations.

Pontiac, Michigan, United States

Strategically reviewed loans for compliance, as well as ensuring their completeness and accuracy for investor guidelines.• Collaborated with the company’s Business Analyst and senior leadership to improve Post Closing Operations, which helped streamline new processes and helped identify deficiencies when training new hires. • Followed up daily by phone or email with external clients to resolve post-close audits within company's SLA (Service Level Agreement).• Demonstrated a strong customer focus and service-minded attitude, which led to regional recognition and gifts from our external partners. • Utilized Microsoft Excel daily to monitor the team’s productivity and to prioritize my daily responsibilities.

Effectively managed a high volume of inbound and outbound calls.• Worked as liaison between insurance companies and dispatchers for emergency roadside assistance.• Empathetically and actively listened to customer requests and provided each customer with elite customer service. • Monitored queues for various insurance companies, completed services requests by phone and online.• Maintained a 90% average for the Quality Evaluation Feedback over 3 months, which lead my division in the top 5 Customer Service Success Rate.

Auburn Hills, Michigan, United States

Managed store’s daily operations as the Customer Service Assistant Sales Manager.• Coached and developed new associates weekly with company's customer experience model.• Monitored the store’s Key Productivity Indicator (KPIs) to ensure the store was meeting each individual goal, which led to our store receiving various awards highlighting performance. • Ensured store was efficiently run by completing stock fulfillment, quarterly exams, daily sales goals, and customer service satisfaction surveys.

West Bloomfield, Michigan

As a productions intern, I worked closely with the company's graphic designer. I assisted in promotional campaigns for the company. I also provided thorough research for the pre-production stages of photoshoots and large scale productions.

Bachelor Of Arts - Ba, Media Arts & Studies

Activities and Societies: Community of Scholars National Society of Collegiate Scholars

High School Diploma, General Education

Activities and Societies: National Honors Society Student Council