Telsche Read-Simpson Email & Phone Number

Milton Keynes, United Kingdom

Bilingual Customer Services Manager for 16 European and Scandinavian countries. Fully responsible for the continued support of an extensive Consultant Customer base including scheduling, quality assurance, development and goal setting. Focused on delivering an outstanding level of Customer Service that not only achieves SLA’s, but exceeds them. Creating a department of solution seekers, rather than call generators. A challenging and varied role encompassing Leadership, Mentoring, Quality and Change Management, STrategic Planning and Influencing.

Milton Keynes, United Kingdom

Supervisory position of a diverse team of 14 members, covering 3 main areas of responsibility, Distributor Accounts, Training and Compliance. Supervisory experience of managing a growing team during a rapid growth period at Nikken, provided me wiith the opportuinty of gaining experience of managing inexperienced staff members dealing with ever growing demands on resources. Successfully handling change management and rapid onboarding to successfully manage an ever changing workload, whilst keeping the team motivaged and engaged in the Company Mission and Values.

Newport Pagnell, Milton Keynes

Ensuring the smooth running of Kitchen and Bedroom sales, from receipt of order through to invoicing and after sales care. Telephone sales support combined with order checking, despatch and invoicing, dealing with any problems, shortages and queries arising from same.Liaising with workshop/warehouse/transport and sales force. Updating customer and product records. Training new staff at Newport Pagnell or from other depots.

Milton Keynes, United Kingdom

Providing the main contact for customers for booking of training and consultancy. General administration and support for 15 consultants, ensuring maximum utilisation of resource by scheduling and catering to client demand. Liaising with Project managers and third parties for classes/consultancy, alongside monitoring of expenses for consultants and billing to customers according to Purchase Order agreement. Collating information on consultancy and training work carried out, invoicing and monthly reporting. Organising additional classes depending upon demand, marketing of. Ensuring that follow up telesales is performed to maximise attendance levels.

Milton Keynes, United Kingdom

Sales and customer service support administrator, combined with the processing of kitchen furniture orders. Responsibilities ranged from processing cabinet orders, invoicing and resolving any problems or account queries. Handling customer problems/queries arising from deliveries, short shipments, damaged items along with organising replacement of these goods as required. Compiling reports, up-dating system information, correspondence and general day-to-day maintenance of the bespoke systems software. Use of German language skills to liaise on technical, production and transport queries. Handling and checking invoices for fitters returning to site, compensation claims and goods to be returned, for which credits or payments needed to be managed.

Luton, United Kingdom

Reporting to the Sales and Service Manager, my responsibilities covered the supply of parts and accessories for CNC Turning Lathes and machinery. This included initial contact with the customer, processing orders for supply from stock at Luton, or arranging express deliveries from parent companies in Germany via Airfreight if required. Liaising heavily with the sales team and service engineers for the supply of parts and the smooth running of repairs and service for major producers in the Automotive Industry, including Ford and Vauxhall.