It Business Analyst
CurrentResolve Networking and Connectivity Issues: Provide end-user support by troubleshooting and resolving network and internet connectivity issues across various devices and platforms.IT Project Management: Lead and coordinate IT infrastructure projects, including the installation of new UPS systems, Wireless Access Points, network switches, and other network-dependent equipment for Hoover buildings.Cybersecurity Leadership: Conduct cybersecurity awareness training sessions on topics such as phishing and social engineering, promote and deploy security solutions like Dashlane, and respond promptly to cybersecurity incidents.Data Security Management: Ensure the secure handling, destruction, maintenance, and transfer of data, both locally and via cloud solutions, to safeguard sensitive information.Technical Documentation: Develop and maintain IT how-to guides and documentation for staff and fellows, covering topics like internet access, printing, and video conferencing equipment usage.Device Deployment and Support: Manage the deployment of devices and provide comprehensive software support and troubleshooting for Apple iOS, Android, Windows, and Mac OS devices used by Hoover end users.SmartSheet Workflow Development: Design and implement an efficient SmartSheet workflow and integration process for onboarding staff and fellows at Hoover.