Tema Frank Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Canada Area

Works Wherever There Are Leaders Who Want To Improve Customer Experience!

Tema helps organizations focus on the New 3Ps: Promise + People + Process = Profits. Her bestselling book, PeopleShock: The Path to Profits When Customers Rule, explores how you can compete against the giants by focusing more on the 3Ps, and especially the human factor. > Does your digital communication clearly convey your brand Promise? > Do you have the right People in place and have you given them the freedom to please your customers? > Do your Processes support your people and promise, while cutting out needless expenses? (More on the book at http://peopleshock.com or buy it on Amazon or elsewhere.) A digital marketing pioneer, Tema's been doing omnichannel customer experience testing for organizations such as banks, insurance companies, government departments and the hospitality sector since 2001. In our usability testing, we send 30 - 300 people to test your website from their own computers and mobile devices. They give detailed, real-world feedback on how you can make your website convert more effectively.

Edmonton, Canada Area

Exploring the changing world of marketing communications with University of Alberta business students!

Edmonton, Canada Area

Canada, Usa, France

I have given highly rated conference talks, workshops, guest lectures and full courses on digital marketing and customer experience strategy. Audiences include business people from mid- to senior management, executives, government officials, entrepreneurs and university students.

Edmonton, Alberta, Canada (& Wherever Business And Fun Take Me)

Specialties include:- marketing, especially internet / digital marketing- website usability testing- customer service & customer experience assessment and improvement- marketing research- clear communications (including "plain English" writing, speeches, PR, sales copy, etc.)

Customers are cranky and everyone is struggling to keep them happy. Technology and automation can help, but they can't solve the problems alone. PeopleShock’s 3P Profit Formula, based on evidence from over 150 business leaders and experts, outlines:• Promise – How to develop one that inspires staff and customers.• People – How to connect effectively with people inside and outside your organization.• Process – What to change to deliver consistently great customer experiences.Using case studies, data and actionable advice, Tema Frank’s book helps you succeed in the digital era.

Edmonton, Canada Area

LitFest is the only nonfiction festival in Canada. It brings together some of the best-selling, award-winning and emerging authors of books, magazines and films. It also supports Edmonton as a local incubator for nonfiction literary talent. http://www.litfestalberta.org/

Worldwide!

A project to help people embrace change in their lives. Change isn't easy, but it is inevitable. So lets work together to find the best ways to make it work for us instead of against us. Visit http://talkingaboutchange.com, and check out the podcast where we talk openly about change, fears, and success strategies.

Alberta, Canada

Pau Area, France

Toronto, The Hague, Paris

Toronto, Canada Area

Bachelor Of Commerce - Bcom

Mba

Bcomm

Education record

Bachelor Of Commerce - Bcom