Temi Adetoro Email & Phone Number

Lagos, Nigeria

• Oversee the strategic planning, data analysis, performance metrics tracking and financial analysis for a business unit of 100 staff totaling $20M at 5 locations.• Conduct quarterly financial variance analysis to identify major discrepancies between budget and actuals; investigate root causes and implement corrective actions to achieve annual operating and strategic goals.• Leads and facilitate cross-functional, process improvement teams, develops project approaches, and coordinate the implementation of changes for projects and programs as assigned• Participates in goal setting for the operating unit by providing data analysis, education, and interpretation of reports with department leaders• Collaborates with Operators to create market intelligence that generates leads in line with regulatory body • Develop and maintain investment offers with cooperatives through boat building and daily management of operation at a fee hereby generating additional income stream raising revenue by 22%

Lagos, Nigeria

• Conducted meetings and presentations to effectively communicate findings and plans to cross-functional team members and management• Monitored project progress by tracking activity; resolved problems, published progress reports and recommended action steps• Collaborated with team members, evaluated business processes, documented and communicated the results of teams performance• Delivered detailed business process model after participating and fully engaged in observing workflow from the different units and operators. Eliminated bottlenecks and enhance time management by 25% thereby increasing productivity.• Led projects and tasks within a project, ensured they ran effectively on time and within budget• Engaged and communicated with different stakeholders, gathered requirements and constraints • Investigated solution options, developed and maintained process maps, methods of measuring and reporting operational effectiveness

Lagos, Nigeria

Responsible for coordinating action plans including resources, time frames and budget through organizing, prioritizing and risk mitigation to achieve business goals in line with strategic objectives:• Improved workflows amongst vendors and internal team members which resulted in efficiency of time and resources management through introduction of online communication tools such as slack, google documents• Ensured risk mitigation and projects deadline met within budgets through proper assessment before implementation and due diligence carried out every step of the project thereby saving 15% of cost and waste reduction.• Increased data mining 32% by creating a more efficient process for information collection. Generated an organized and streamlined database to provide data source for analysis.• Conducted post-project evaluation, identified successful and unsuccessful project elements. Successful elements reinforced while unsuccessful elements were reassessed to ascertain cause and mitigate reoccurrence.

Lagos, Nigeria

Responsible for engaging and understanding customers’ needs and complaints, resolve pain points, negotiate mutually acceptable solutions, create a win-win situations. Maintain customer relationship for continued patronage:• Raised customer service satisfaction 38% by designing and automating redundant processes that reduced the time to answer customer inquiries by 41% and waiting time by 25%• Increased customer retention by 12% through prompt attention and solving pain points for customers. Enjoyed referrals from satisfied customers thereby increasing revenue by 18%• Communicated regularly with customers in clear, concise and consistent manner updating them on our new offers and reminder that we care about them.• Created an after-service options for customers at a highly discounted rate to keep them coming back and in the process introduce complimentary services. Generated additional stream of income through the after-service options as many of our customers bought-in and were satisfied.