Temidayo Ogunsusi Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

• Communicates with customers via email• Provides knowledgeable answers to questions about product• Works with internal departments to meet customers' needs• Delivers a consistent, exceptional customer experience at all times• Maintains professional, proactive, and effective communication• Owns and elevates the customer experience regardless of issue or source• Helps the customer articulate their needs• Develops ability to effectively present and discuss products and… Show more • Communicates with customers via email• Provides knowledgeable answers to questions about product• Works with internal departments to meet customers' needs• Delivers a consistent, exceptional customer experience at all times• Maintains professional, proactive, and effective communication• Owns and elevates the customer experience regardless of issue or source• Helps the customer articulate their needs• Develops ability to effectively present and discuss products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs. Show less

Lagos, Nigeria

• Assisted customers with online trades of their digital assets, providing information on the perksof using the platform• Assisted customers with requests and enquires and got feedback to make informed decisions for the company• Helped with dispute resolution and provided service recommendations• Contributed to the development of training videos and manuals for entry-levelemployees.• Trained staff on operating procedures and company services• Provided advice on… Show more • Assisted customers with online trades of their digital assets, providing information on the perksof using the platform• Assisted customers with requests and enquires and got feedback to make informed decisions for the company• Helped with dispute resolution and provided service recommendations• Contributed to the development of training videos and manuals for entry-levelemployees.• Trained staff on operating procedures and company services• Provided advice on company information• Followed up with customers about resolved issues to maintain high standards ofcustomer service.-• Received Customer Service Agent of the Month on two (2) occasions. Show less

• Started with sales and quickly transitioned to customer support• Assisted customers [online] with various questions and concerns related to their orders and bookings• Consistently exceeded customer satisfaction• Resolved concerns with products or services to help with retention and drive sales• Educated customers on deals and promotions the company was offering.-• Won employee of the month.