Temilade Tolulope Adu (Anipr) Email & Phone Number

Lagos, Nigeria

Lagos State, Nigeria

Spearheaded team leadership efforts.Drive strategic branding initiatives and ensure cohesive internal and external communications to elevate the company’s brand presence and reputation.Execution of PR campaigns to enhance brand visibility and reputation.

Lagos State, Nigeria

Cultivate relationships with key media personnel, significantly increasing brand exposure across multiple platforms in the aviation industry by 80%.Execute crisis communications strategies, reducing negative mentions and maintaining the company’s positive reputation by 50%.Manage all aspects of media relations strategically, enhancing brand awareness through targeted press releases and media outreach.Develop and implement a comprehensive corporate social responsibility (CSR) program, for Finchglow Holdings, Finchglow Travels and FCM Nigeria.Coordinate and execute experiential events, achieving notable increases in event attendance and engagement.Serve as the primary company’s spokesperson, representing Finchglow Holdings and its other subsidiaries in various media engagements and interviews.Demonstrate expertise in managing both broadcast and print media interactions, ensuring consistent and positive brand messaging.My role involves managing and executing the public relations, and corporate social responsibility efforts and event planning and management of Finchglow Holdings, FCM Nigeria, Finchglow Travels, Lagos Aviation Academy, TravelDen, and Finchglow Holidays.

Lagos, Lagos State, Nigeria

My role involves cultivating relationships with key journalists, bloggers, and other influencers to drive positive coverage of 9mobile and its sustained momentum.It includes managing all aspects of media relations, including finding opportunities for media coverage, drafting and distributing press releases and other materials, responding to media inquiries, and preparing executives for media interviews.I serve as a trusted advisor to senior executives and provide strategic communications counsel on major initiatives and announcements.I am involved in crisis communications and issues management, including developing messaging and managing communications in response to issues that may impact 9mobile's reputation.

Lagos, Nigeria

My role involved providing and maintaining top notch first contact resolution with customers, clients and followers on 9mobile social media platforms.I was a valuable part of a team responsible for comment moderation, positive customer interaction, diffusing all online issues responding to complaints, enquiries request for services, etc.We supported the online media campaigns of the company, support new product launches by social listening, tracking engagement and online metrics and also provide recommendations to product team based on feedback from the social community.

Lagos, Nigeria

My role involved providing prompt customer support to a high volume of subscribers within a high-volume call center environment. I worked closely with my line managers and the company while in this role to improve customer satisfaction, first contact resolution, 100% quality in interaction with subscribers with the use of excellent communication skills.I consistently display high emotional intelligence and adaptability to drive customer loyalty and retention while working with multi level teams to meet target and KPI.

Lagos, Nigeria

My role involved upselling and cross selling to customers in a bid to meet sales targets while offering advice and support on products to buy.I employed active listening and knowledge of products and services to provide information and other services to walk in customers while dealing with complaints in a patient and helpful manner.

Lagos, Nigeria

My role involves managing a cross functional team remotely which spans customer success, sales, content marketing and technical. I carry out recruitment and trainings for the business, drive KPI achievement, employee engagement and satisfaction. I consistently work with my team in several areas such as customer onboarding, loyalty, retention, sales and after sales services, content marketing, project management all in a bid to drive growth and visibility for the business and achieve the business goals.I employ empathetic communication and high impact leadership to inspire my team and drive excellent performance across board.

Lagos, Nigeria

My role involved curating books for weekly push notifications, book recommendation to readers and providing support to the content marketing team.I had the task of selecting articles from guest writers, editing and posting blog posts to the blog which helped to drive traffic to the blog.

Lagos, Nigeria

In this role, I was supporting the company’s PR strategy and assisting to execute it in different phases. I attended strategy meetings with agencies and partners. I supported the team in communicating and building relationships with current or prospective clients.

Kano, Nigeria

Acquired, managed and supported Partners of the ministry. Responded to and resolved all partner enquiries and complaints. Prepare Partner monthly packages. Maintained and updated the subscriber database of the Ministry Co-ordinate affairs of the Abuja and Kano office. Provided support for other Ministry offices in the country.

Diploma, Product Management

B.A., Mass Communication