I am a dynamic and results-driven Customer Experience (CX) professional with over 5 years of experience in customer-centric roles spanning customer success, process improvement, and strategic operations. My journey has taken me across diverse industries, where I have consistently demonstrated my ability to optimize customer journeys, enhance satisfaction, and drive business growth.At SureChill, I built end-to-end CX processes, enabling seamless onboarding, payment confirmations, and support for partners and customers. I spearheaded cross-functional initiatives to improve service delivery and successfully implemented data-driven strategies to address customer pain points. Similarly, at ConcreteRose, BuildBay and ENGIE, I was instrumental in establishing and managing customer & client support frameworks that aligned with business objectives, ultimately increasing retention and satisfaction rates.I thrive at the intersection of operational excellence and customer satisfaction, leveraging insights and technology to streamline workflows and deliver tailored solutions. My skills include customer journey mapping, CRM optimization, team leadership, and cross-functional collaboration, all of which position me to excel in global opportunities.I am passionate about making a tangible impact, whether by building CX frameworks from the ground up or scaling existing processes for global organizations. If you’re seeking a CX professional with a track record of innovation, strategic thinking, and customer advocacy, let’s connect!