Over 7 years of experience in IT Business Analysis and multilevel Tech. support positions. Areas of expertise include: Business Analysis, Project Management, ITIL, SAF6, Scrum, Application support/Technical support, and delivering excellent customer service with knowledge of E-channels, Banking, & Database Management. I have a proven ability to resolve technical problems, establish great relationships between the Business and IT, and take on multiple tasks successfully with minimal supervision. Worked on Multiple Integration projects some of my other business and project related skills include:• Strong knowledge and experience of the best practices and disciplines in Project Management Life Cycle (PMLC) and Systems Development Life Cycle (SDLC) including Agile & Waterfall methodologies.• Strong facilitation of Functional and Non- functional Requirements ensuring business needs are translated into clear and concise user stories• Exceptional analytical problem-solver with essential strengths in Project Planning and Control, Change Management, Continuous Process Improvement., Solution implementation, • Excellent communication and presentation skills with superior interpersonal building skills for fostering strong relationships with all levels of internal & external contacts and an overall team player.• Strong experience managing project communication and reporting on project health status, financial status, and monthly program highlight status report. • Strong data analytical skills and the ability to read, understand and prepare comprehensive reports based on extensive quantitative analysis and understanding of client/stakeholder requirements.• Strong project management, change management, business communication, and presentation skills, to communicate effectively with 3rd party vendors and Business Technical Stakeholders • Experience with testing QA/UAT and root cause analysis of data inconsistencies and anomalies and supported testing efforts through test execution and validation of test resultsTechnical Skills• Doman Expertise: Financial industry, E-channels, Enterprise Solutions • Applications & Tools: MS Office Suite (Word, Excel, PowerPoint, Visio, Project, Outlook), Office 365, MS Teams, JIRA/Confluence, Workday, Adobe, Salesforce, Oracle database management, • Database Management Systems: Oracle and SQL Language • Audio Visual: Zoom, Google Meet, Microsoft Teams