Temitayo Ogunjimi Email & Phone Number

Calgary, Alberta, Canada

• Working on Bowness campus on a rotational schedule of 12hr shifts.
• The youth on Bowness campus are ages 12-17 with complex diagnoses. Youth presenting with violence, fire-setting, running and substance use as behaviours on the escalation and outburst phase of the Crisis Cycle Model.
• Upholding a therapeutic milieu. Supporting youth with life skills, attending court dates, doctor’s appointments, and day-to-day living. Conducting Life Space Interviews (LSI’s). Only using Therapeutic Crisis.
• Skilled in de-escalation strategies. Such as emotional first aid to co-regulate emotions, maintain lines of communication for an eventual collaborative plan development. Behaviour support such as hurdle help.
• Meeting with Clinicians daily and youth’s therapists and implementing High-Risk plans and trauma informed therapeutic strategies.
• Documenting Crises on the Penelope software. Working with youth’s case workers, SACIS, and CPS to advocate for youth receiving the support they need and ensuring the safety of all youth on campus.

Calgary, Alberta, Canada

• Began as a seasonal Sales Floor Associate for the company, then received a promotion three months into the position as a Customer Service Office Associate due to my priorities on customer satisfaction, above and beyond.
• Office duties included accounting, scheduling stylist pulls for advertisements, preparing high ticket orders, using a computer software to find lost customer data, being the point of contact for sales associates and.
• Worked alongside Human Resources. Accounting involved data analytics, balancing entire store books, counting money, and preparing cash bags for 40 registers. Through building loyalty and trust with the company.
• Developed effective multitasking skills due to a fast-paced environment, performing office duties while attending to customer dilemmas on the phone as well as in person. This taught me the order of priority of tasks.

Calgary, Alberta, Canada

• In the luxury handbags department. Proficient knowledge on all merchandise and applying the knowledge to support customers with their purchases.
• Developed loyalty with customers, through building an extensive portfolio of customers. This loyalty was evident in appointments made. Achieved recognition of high performance with a store wide status of top 5, top 10.
• Remote selling products valued between $1,000-$3,000 in a single transaction, consistently. Sold various products by explaining unique features and educating customers on proper application or usage. Increased purchase.