Temitayo Ayeni Spo, Cbap® Email & Phone Number

Edmonton, Ab, Ca

Saskatchewan, Canada

Provide high-touch inbound and outbound voice calls and email solutions in a positionrequiring advanced communication and interpersonal skills to educate thecustomers on Power• Connect with existing and new customers to uncover their needs, providerecommendations on productsand services, and partner with the customer in providing the right service.• Resolving customers’ concerns and ensuring timely completion of the interaction.• Work in a fast-paced and… Show more Provide high-touch inbound and outbound voice calls and email solutions in a positionrequiring advanced communication and interpersonal skills to educate thecustomers on Power• Connect with existing and new customers to uncover their needs, providerecommendations on productsand services, and partner with the customer in providing the right service.• Resolving customers’ concerns and ensuring timely completion of the interaction.• Work in a fast-paced and result-driven environment.• Build quick connections with customers and provide a positive experience through professional communication.• Entering accurate customer requests and following up till they are satisfied. Show less

Saskatoon, Saskatchewan, Canada

Provide high-touch inbound and outbound voice calls, email, and chatsolutions in a positionrequiring advanced communication and interpersonal skills to educate thecustomers on Sasktelproduct offerings.• Connect with existing and new customers to uncover their needs, providerecommendations on productsand services, and partner with the customer in selecting the right products.• Resolving customers’ concerns and ensuring timely completion of theinteraction.•… Show more Provide high-touch inbound and outbound voice calls, email, and chatsolutions in a positionrequiring advanced communication and interpersonal skills to educate thecustomers on Sasktelproduct offerings.• Connect with existing and new customers to uncover their needs, providerecommendations on productsand services, and partner with the customer in selecting the right products.• Resolving customers’ concerns and ensuring timely completion of theinteraction.• Work in a fast-paced and result-driven environment,• Build quick connections with customers and provide a positive experiencethrough professionalcommunication.• Sell existing and new products to existing customers.• Entering accurate customer orders and following up till they are delivered.• Rendition of sales reports and promotional activitiesCustomer Migration Associate Show less

Lagos State, Nigeria

Performed transaction analysis, investigated and reported suspicious transaction reports (SAR) on suspicious activities and fraud cases.Completed Currency Transaction Reports (CTR) on high volume currency transactions.Performed customer due diligence (CDD), enhanced due diligence (EDD), and KYC screening on new and existing clients utilizing a variety of independent research sources.Developed and monitored sanction screening for trade and payment transactions across the… Show more Performed transaction analysis, investigated and reported suspicious transaction reports (SAR) on suspicious activities and fraud cases.Completed Currency Transaction Reports (CTR) on high volume currency transactions.Performed customer due diligence (CDD), enhanced due diligence (EDD), and KYC screening on new and existing clients utilizing a variety of independent research sources.Developed and monitored sanction screening for trade and payment transactions across the group.Drafted transaction-based reports for the Independent Review Committee and also managed semi-annual and quarterly regulatory reporting.Conducted reviews of various business functions against internal policies and procedures.Contributed to the development of internal control process, implementation and management.Worked with compliance officers within the group to build a risk-aware and control-conscious culture by creating a consistent integrated risk management framework for the company. Show less

Lagos State, Nigeria

• Prepared detailed technical and functional documentations including user guides and manuals for enterprise applications.• Provided first and second level support for non-core banking applications.• Conducted Data mapping, Data conversion and Data cleansing in readiness for implementation of third party and custom-made solutions.• Customized and generated regulatory and application specific reports for the business applications being supported… Show more • Prepared detailed technical and functional documentations including user guides and manuals for enterprise applications.• Provided first and second level support for non-core banking applications.• Conducted Data mapping, Data conversion and Data cleansing in readiness for implementation of third party and custom-made solutions.• Customized and generated regulatory and application specific reports for the business applications being supported using BI and SSIS tools.• Identified and implemented process improvements across the customer experience group, by performing a process audit and working with stakeholders to eliminate wastes and consolidate processes.• Managed third-party vendor relationships and coordinated project activities to ensure synchronization with the internal team and timely delivery of solutions.• Performed acceptance testing of all developed features to ensure they fulfilled all acceptance criteria.• Achieved a 10% reduction in the turnaround time for account opening through product enhancements and processes improvements.• Improved the uptime for the ATM channels bank wide by 8% within 6 months, by leading a business improvement team that conceptualized and implemented process and technology improvements.• Led the requirements gathering and validation for an enhancement to the employee reimbursement modules of the bank’s ERP, which led to a 5% increase in employee satisfaction. • Performed regular and ad hoc qualitative and quantitative analysis to provide insights into the performance of all digital Banking products, identifying and recommending opportunities for improvement, and assessing effectiveness of initiatives. Show less

Lagos, Lagos State, Nigeria

● Acquired new customers and managed transactions to ensure efficient services. ● Prepared credit facilities and monitored import finance procedures for customers.

Lagos State, Nigeria

Performed monthly accounting reconciliations and managed accounts payable for rent and utilities.• Organized meetings at varied venues.• Developed training schedules and materials.• Effectively handled all inbound and outbound communications via email and phone. Managed confidential information in accordance with privacy guidelines.• Planned and organized office equipment within budgetary requirements.• Managed staff records. Supervised and scheduled… Show more Performed monthly accounting reconciliations and managed accounts payable for rent and utilities.• Organized meetings at varied venues.• Developed training schedules and materials.• Effectively handled all inbound and outbound communications via email and phone. Managed confidential information in accordance with privacy guidelines.• Planned and organized office equipment within budgetary requirements.• Managed staff records. Supervised and scheduled clerical staff and security personnel.• Prepared and analyzed periodic reports and shared insights with management on office administration.• Managed basic IT functions, oversaw health and safety, and other duties as delegated by the Manager.• Prepared purchase requisitions and purchased items.• Provided administrative support to the Prime mover, including scheduling appointments and travel arrangements.• Efficiently managed all office operations. Show less