Transaction Officer
Current- Processed policy transactions including new corporate business, endorsements, renewals, cancellations, and claims accurately and efficiently- Provided accurate and timely administrative and sales support to the sales team resolving customer inquiries and other issues related to corporate businesses- Providing troubleshooting assistance to the sales team- Ensured data integrity while capturing customers' details- Identified process improvement opportunities and recommend solutions to enhance operational efficiency.- Daily Reconciliation of transactions across the ledgers together with other key accounts- Collaborated with underwriting, claims, and finance teams to ensure seamless service delivery.- Ensured adherence to service level agreements and performance metrics
