Temitope Aina Email & Phone Number

United Kingdom

•Executing market research and identifying 10+ significant features and system integrations for HIC LMS resulted in a 15% spike in user participation and a 10% decrease in assistance inquiries due to feature voids. •Leverage excellent proficiency in collaboration tools (Slack, Zoom, TeamViewer) to communicate frequently with team members and stakeholders, giving status updates on every product development stage. •Working with a cross-functional team to prioritise 20+ requirements using Story Mapping and MoSCoW techniques, contributing to a 30% reduction in development time and a 10% increase in customer satisfaction with the final product. •Creating an in-depth PRD with wireframes, reducing design iterations and a 20% production efficiency rating. •Orchestrating requirements gathering discussions with stakeholders, bringing about 100% satisfaction with the precision and clarity of captured requirements, resulting in a 10% decrease in change requests during the development process

Lagos State, Nigeria

•Upholding a consistent brand identity and voice across all communication channels and adhering to brand guidelines and editorial standards. •Handling the development, scheduling and execution of social media campaigns supporting communication, programmatic advertising and fundraising initiatives. •Collaborating with a cross-functional communications team and colleagues from other departments to develop and maintain print, web, and digital collateral.•Delivering insightful reports and recommendations while monitoring and measuring the effectiveness of communications and marketing initiatives. •Creating and editing various communications and marketing materials, such as reports, publications, press releases, web content, and social media posts

Lagos State, Nigeria

•Provided customer service excellence by answering questions, resolving issues and scheduling appointments resulting in 100% customer satisfaction. •Investigated issues with past due invoices and deployed excellent customer service strategies to reduce unpaid accounts. •Facilitated 100% incoming telephone calls, answering questions and scheduling appointments with senior management. •Engaged 100+ weekly guests, customers and staff members, providing a positive first impression.

Nigeria

•Supported 10-15 managers with coordinating meetings, scheduling appointments, travel arrangements and maintaining client relationships. •Facilitated office facility maintenance within the company by working simultaneously with the procurement/ finance unit.•Leveraged an excellent sense of urgency and problem-solving mindset in resolving 50% of administrative problems.•Prepared data reports and proposals for management and drafted company letters and emails daily for HR staff on company policies, events, and training

Lagos State, Nigeria

•Organised 100+ academic records and files alphabetically, drastically reducing disorganisation and boosting ease of file retrieval by 50% (half the time).•Contributed to 10+ PTA meetings, compiling and reviewing reports for accuracy and compliance and promptly resolving any issue. •Created and managed the database for registering incoming and outgoing school correspondences by leveraging excellent proficiency in using Google Suites (Doc, Slides, Spreadsheet) and Microsoft Tools (MS Word, Excel, PowerPoint).•Assisted school management in preparing and gathering data for the Annual Performance Report/Review (APR) of teachers required by School management executives

Nigeria

•Provided exceptional customer service by promptly answering and directing all incoming calls, reducing call waiting time. •Leveraged excellent negotiation skills and achieved a 25% reduction in stationary costs. •Worked closely with the operational manager to ensure the practical completion of tasks to the company standard expected. •Maintained a customer safety environment by creating an atmosphere of well-being for guests