Temitope Aina Email & Phone Number

United Kingdom

• Executing market research and identifying 10+ significant features and system integrations for HIC LMS resulted in a 15% spike in user participation and a 10% decrease in assistance inquiries due to feature voids.
• Leverage excellent proficiency in collaboration tools (Slack, Zoom, TeamViewer) to communicate frequently with team members and stakeholders, giving status updates on every product development stage.
• Working with a cross-functional team to prioritise 20+ requirements using Story Mapping and MoSCoW techniques, contributing to a 30% reduction in development time and a 10% increase in customer satisfaction with the.
• Creating an in-depth PRD with wireframes, reducing design iterations and a 20% production efficiency rating.
• Orchestrating requirements gathering discussions with stakeholders, bringing about 100% satisfaction with the precision and clarity of captured requirements, resulting in a 10% decrease in change requests during the.

Lagos State, Nigeria

• Upholding a consistent brand identity and voice across all communication channels and adhering to brand guidelines and editorial standards.
• Handling the development, scheduling and execution of social media campaigns supporting communication, programmatic advertising and fundraising initiatives.
• Collaborating with a cross-functional communications team and colleagues from other departments to develop and maintain print, web, and digital collateral.
• Delivering insightful reports and recommendations while monitoring and measuring the effectiveness of communications and marketing initiatives.
• Creating and editing various communications and marketing materials, such as reports, publications, press releases, web content, and social media posts

Lagos State, Nigeria

• Provided customer service excellence by answering questions, resolving issues and scheduling appointments resulting in 100% customer satisfaction.
• Investigated issues with past due invoices and deployed excellent customer service strategies to reduce unpaid accounts.
• Facilitated 100% incoming telephone calls, answering questions and scheduling appointments with senior management.
• Engaged 100+ weekly guests, customers and staff members, providing a positive first impression.

Nigeria

• Supported 10-15 managers with coordinating meetings, scheduling appointments, travel arrangements and maintaining client relationships.
• Facilitated office facility maintenance within the company by working simultaneously with the procurement/ finance unit.
• Leveraged an excellent sense of urgency and problem-solving mindset in resolving 50% of administrative problems.
• Prepared data reports and proposals for management and drafted company letters and emails daily for HR staff on company policies, events, and training

Lagos State, Nigeria

• Organised 100+ academic records and files alphabetically, drastically reducing disorganisation and boosting ease of file retrieval by 50% (half the time).
• Contributed to 10+ PTA meetings, compiling and reviewing reports for accuracy and compliance and promptly resolving any issue.
• Created and managed the database for registering incoming and outgoing school correspondences by leveraging excellent proficiency in using Google Suites (Doc, Slides, Spreadsheet) and Microsoft Tools (MS Word, Excel.
• Assisted school management in preparing and gathering data for the Annual Performance Report/Review (APR) of teachers required by School management executives

Nigeria

• Provided exceptional customer service by promptly answering and directing all incoming calls, reducing call waiting time.
• Leveraged excellent negotiation skills and achieved a 25% reduction in stationary costs.
• Worked closely with the operational manager to ensure the practical completion of tasks to the company standard expected.
• Maintained a customer safety environment by creating an atmosphere of well-being for guests