I work as an Executive Assistant and a Customer Representative at KA Robinson Holdings. I interface and interact with clients and customers in the smooth running and operations of the business.

I'm a Top Rated Plus Freelance Executive Assistant on Upwork, supporting executives and helping them boost productivity to ensure seamless business operations.

I work as an Executive Assistant supporting the CEO, gatekeeping, updating the CRM, inbox management, an the seamless running of operations.

I work as a Digital Content and Taxonomy Specialist.

• Processed correspondence, documents, and reports.• Scheduled, set up, and coordinated meetings. • Booked travel and hotel arrangements.• Routed mail to correct personnel to facilitate incoming and outgoing mail processes.• Leveraged Google and Microsoft Suites software to produce quality and professional documents.• Answered incoming calls and directed messages to the correct party.• Scheduled or rescheduled appointments and issued reminders to manage executives.• Scheduled, confirmed, and rearranged internal meetings.• Set up and managed electronic filing systems and recording information.• Created and delegated information into databases.• Executed travel arrangements on behalf of clients by researching and booking flights and reserving hotel rooms.• Used advanced Microsoft Word skills to compose, prepare and edit correspondence.• Searched multiple sources to locate desired information.• Input information onto a digital database for robust data quality.• Addressed inquiries within the area of expertise, escalating when necessary.• Proofread business documents to check spelling, grammar, and compliance with office policies.

• Posted ads on the client's behalf to assorted web pages.• Compiled and analyzed data from monthly reports to prepare presentations for management.• Posted open positions on the company and social media websites.• Directed agreements, contracts, and invoices through the signature process.• Answered telephone to screen calls, provide information and take messages.• Reviewed and updated client correspondence files and scheduling database.• Created and entered delegated information into databases.• Executed travel arrangements on behalf of clients by researching and booking flights and reserving hotel rooms.• Managed client's email inbox, responding to emails based on specific guidelines.• Set up and managed electronic filing systems and recording information.• Documented payments and expenses to keep financial records current.• Updated office calendar with new meetings, events, and appointments to avoid overbooking.• Generated routine and one-off presentations, agendas, and reports.• Used advanced Microsoft Word skills to compose, prepare and edit correspondence.• Searched multiple sources to locate desired information.• Input information onto a digital database for robust data quality.• Addressed inquiries within the area of expertise, escalating when necessary.• Assisted team members with questions about software, equipment, and supplies.• Proofread business documents to check spelling, grammar, and compliance with office policies.• Ordered office supplies to meet functional needs.• Organized conferences and special events by setting up catering and preparing supporting materials.• Scheduled, confirmed, and rearranged internal meetings.• Helped to improve IT literacy by training colleagues on updated and trending software.• Scheduled appointments and maintained a calendar for a 60-member team.• Adapted to business' administrative needs to facilitate productive workflow.• Contributed to weekly meetings for project work.

• Collaborated with software developers and designers to improve user experience via rigorously validated online help.• Researched and compiled data to produce operational reports for senior leaders.• Created technical documentation format and style standards so company data displayed a common and consistent look.• Identified employee performance problems and causes before developing solutions to resolve issues.• Monitored and replenished office supplies to maintain business operations.• Assisted team members in resolving complex issues with critical thinking and tactful communication.• Addressed employee relations issues in collaboration with HR personnel and recommended solutions.• Liaised between team members and upper management to advocate for needs and resources.• Received consistently positive client feedback related to service delivery.• Translated management directives into actionable policies and enforced changes with staff.• Drafted or reviewed correspondence to verify error-free communications.• Developed and optimized schedules to cover expected workloads.• Reviewed physical and digital records to identify and correct inaccuracies.• Enhanced productivity by training new employees in clerical tasks and office policies.• Answered telephone to screen calls, provide information and take messages.• Reviewed and updated client correspondence files and scheduling database.• Created and entered delegated information into databases.• Executed travel arrangements on behalf of clients by researching and booking flights and reserving hotel rooms.• Managed client's email inbox, responding to emails based on specific guidelines.• Set up and managed electronic filing systems and recording information.• Documented payments and expenses to keep financial records current.• Updated office calendar with new meetings, events, and appointments to avoid overbooking.• Generated routine and one-off presentations, agendas, and reports.