Moses James Email & Phone Number

United States

New York, New York, United States

• Developed and optimized Excel spreadsheets, elevating data organization and accuracy to support informed decision-making.
• Leveraged Adobe Acrobat for form creation/editing, orchestrated Zoom meetings for efficient virtual interactions, and managed requisitions through the CUNYFirst website, ensuring streamlined operations.
• Spearheaded internal and external communications, enhancing workplace coordination and fostering collaborative relationships.

Brooklyn, NY

• Customer Service Excellence: Achieved a 95% customer satisfaction rate by consistently delivering exceptional service and addressing customer needs effectively.
• Merchandise Management: Strategically organized store inventory to optimize customer accessibility and enhance the overall shopping experience.
• Team Leadership & Operations: Oversaw team members' performance, ensuring efficient day-to-day business operations and fostering a collaborative work environment for sustained success.

New York, NY

• Data Analysis & Database Management: Proficiently queried and edited Oracle databases, created Excel trackers via ODBC connections, and leveraged SQL for data visualization, including pivot tables and graphs.
• Collaboration & Issue Resolution: Partnered with development teams using Jira and Confluence to identify and address software bugs, ensuring streamlined communication and efficient problem-solving.
• Agile Project Participation: Actively engaged in daily SCRUM meetings, providing consistent task updates and contributing to cross-functional collaboration on project milestones and deliverables.