Temitope Khalidson Email & Phone Number

Canada

Lagos State, Nigeria

Lagos, Nigeria

• Strategy Development and Execution: Support the implementation of the approved Operational Risk Management (ORM) Policy by providing technical guidance to business units and branches on the identification, assessment, and monitoring of operational risks across the bank.• Identify, manage, and alert management on all key risks, potential risks and controls through development, review and update of the bank’s risk and control database• Alert management on all status of key residual risks through development, review, update, and reporting of the bank’s Key Risk Indicators (KRIs)• Ensure that Business and Functional units Management has ownership, responsibility, and accountability for directly assessing, controlling, and mitigating risks by driving implementation and quality of Risk and Control Self-Assessment across all functions in the bank• Enhance issue resolution by Business Management through coordination of Business Unit Risk Committee (BURC) meetings across the bank• Enhance risk decision making by providing operational risk reports and management dashboards

Lagos, Nigeria

•Exceeded customer’s expectations by effectively managing and resolving customer's complaints• Maintained strong relationships with customers and Oversaw ensured error and fraud-free operations• Ensured cheques were debited before payment and worked on within the OPM.• Performed Service Quality assurance through daily updates of Vault records and ensuring Vault balances were within the limit.• Managed customer service team and provided adequate support and training.•Ensure strict compliance to transaction manuals and Ensure that teller pays within their limit.•Ensure that cash is balanced daily.•ATM loading and offloading of cash.

Lagos, Nigeria

• Ensure all remittances for customers and regulatory agencies are handled within the agreed timeframe• Ensure daily and weekly balancing of internal GL accounts such as MCs, Sundries, etc.• Ensure caution notices are prepared timely and correctly for all qualifying outward clearing transactions• Maintain proper records of funds transfer transactions (sundries files/PPE file)• Booking of investments and liquidation at maturity.• Processing of Western Union, Money gram and Rapid Transfer.

Lagos, Nigeria

• Responsible for all clearing related activities and funds transfer processing• Ensure customers’ transactions (MCs, Funds Transfers,) are processed within approved service TAT• Ensure maintenance and effective utilization of physical assets and resources (adding machines, workstations, stamps till boxes etc.) • Ensure customers’ instructions are properly reviewed/scrutinized before processing• Ensure clearing instruments received at the branch are scheduled and photocopied prior to dispatch to the Clearing unit

Lagos, Nigeria

• Increased the organization’s client base by opening new markets and provided support for existing & onboarded clients.• Provided back-end support services to ensure smooth efficient running of operations in line with predefined service level agreements.• Identified, mapped, and implemented business process improvements that led to greater efficiency, collaborative working of support staff, and a better service to customers.• Developed training programs for the customer service team and sales associates to be successful in a fast-paced environment.

Lagos, Nigeria

• Attend to customers daily request and solving customer's complaint.• Opening of new accounts and updating customer's details in the system.• Cross-sell the bank's products and services to customers and encourage customers to use online resources• Receive and time stamp documents on behalf of the bank/customers.• Provide good ambience to customers and establish good rapport with all customers.• Empathize with customers and encourage them to complete the survey

Master'S Degree, Business Administration, Management And Operations

Activities and Societies: Volunteer at YMCA and Shannex Homes

Master Of Business Administration - Mba, Human Resources Management And Services

Bachelor Of Arts (B.A.), History Economics

Activities and Societies: Reading and counselling