Branch and team managementSales operations coordinationInventory and supply chain managementHealth & safety services and consulting

Execute the retail strategy to achieve the objective of retail expansion, dominance, market share and loyalty in the regionIdentify, create and execute Communal & Goodwill events and sponsorship initiatives in the region to drive affinity and localization of the organization's brand in the regionResearch and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of MTNN products in the regionServe the Division's internal customers and provide solutions to improve the customer experience and drive an increase in MTNN's Net Promoter ScorePlan and manage supplier relationships with Distribution companies and customer relationshipsCollaborate cross-functionally - NWG, Marketing, Enterprise Solution, CR, in the regional and territorial engine rooms to ensure commercial alignment in achieving the objectives of revenue, profitability & market share in the sub-regionCoordinate, coach and influence external partners and essential support departments across MTNN's business units to deliver a seamless pre-sales and post-sales service experienceAchieve BTL visibility objectives across all outlet types and categories in the region through the effective planning and execution of merchandisingDevelop and execute territory-specific trade marketing initiatives to ensure achievement of the business objectives in the regionDevelop and manage profitable and sustainable partnerships to achieve our data device and mobile money objectives in the territoryRecruited and managed 121 customer care representatives to give every customer positive and memorable experiencesCreated and led sales promotions and advertising strategies to boost profits and bring in new customers.Met with existing customers and prospects to discuss business needs and recommend optimal solutions.Determined problem areas and resolved issues related to profitability and business objective achievement for Trade Partners

• Develop and drive the sales and trade strategy and operational activities within the sales area, to ensure return on brand visibility, increased revenue, Subscriber Acquisition, Trade Partner investments, profitability and customer satisfaction.Accountable for the day to day management of all available company resources in the sales area while harnessing their potentials to deliver on stipulated business objectives.• Lead and motivate over 120 staff to improve customer service with clients.• Develop, promote and deliver weekly, monthly and quarterly sales objectives.• Managing 13 major strategic accounts generating over #2.95bn monthly revenue for the sales area.• Cultivate lasting relationships with customers to build affinity and grow brand loyalty.• Work with customers to better understand their business needs and goals• Draft detailed and accurate sales reports.Direct Reports are:-Dealer Account ExecutivesSales Reps in territories Data Sales ConsultantsField Sales Agents (FSAs)Field Operations Officers (FOOs)Direct Sales Agents (DSAs),EUS & BCX Engineers Outbound Sales TeamsMobile Financial Services sales canvassersSub-Trade Partners and all other Field Sales force involved in the sales and distribution of MTN products and services within the sales area.

Liaise with support team for effective customer managementProvide information regarding products complaint to appropriate and relevant departmentDetermine number of sales segments required to achieve sales targetsMonitor sales performance trends for all identified channelsDevelop a short term action plan/ strategy to assist channels in achieving desired targetsLiaise with products developers to ensure optimum performance of the consumer data products channelsIdentify and attend to specific consumer needs and resolve problemsEvaluate customer complaints and drive corrective actions.Provide information to the customer regarding appropriate policies, procedures and operating practicesBuild and maintain relationships with identified sales channelsParticipate in and organizing product knowledge forumsLiaise with other relevant Departments (Marketing, Sales Support & Financial Operations, Channels) to ensure the sales process is uninterrupted and sales targets are achievedDevelop and implement sales process tailored towards achieving agreed targetsResponsible for driving high product retention rateDevelop and maintain current and accurate account of competitive informationSolution selling to the existing consumer baseProspect, educate, qualify and develop new prospect for channel partnersUpdate forecast and opportunity detail to ensure accurate sales territory forecast

Ensure call cycle time of 20-25 visit a day per territory or as business requiresIdentify, classify and support all players in channels of distribution and ensure weekly / monthly database update. Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles.Resolve all issues/queries with regards to activations, products and promotionsDirect all channel participants to MTN identified growth area within your territoryEstablish consistent channel standards including branding as per channel recommendation.Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution.Support all identified outlets with 100% merchandizing as appropriate and defined.Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cyclesEnsure all visited outlets give info on where, when, price etc of products and provide weekly reportQuery all products in channel older than 30 days from date of purchase and make report to the business on all such stock weeklySupport all identified outlets with 100% merchandizing as appropriate and defined.Obtain info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.Ensure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area.Provide Informal training in shops on products, services and promotions being run by marketing ,channel or region and on the spot training/coaching of all visited outlets in territoryManage events and promos, generate sub-dealer specific promo specification and perform post-promo evaluationProvide weekly/monthly sales activity report, market intelligence report and initial report on network in territory

Develop Distributors’ annual business plan.Manage and drive customers/partners towards profitable growth.Identify and develop new and incremental sales business opportunities.Ensure achievement of AAQVPP and FASCAR sales drivers for the territory.Work with DM and CDM and HR to build personal sales capabilityEnsure depletion from distributor’s warehouse and grow market share via monitoring & perfect execution of promotions.Ensure trade activities in the right territory meets the E2W standardResponsible for ensuring the retail redistribution standards are adhered to by distributors.Ensure quarterly review of VSM’s routes, inclusion of new outletsManage Recommended Price Compliance in outletsEnsure effective customer/ business development to counter competitive activities in the retail territoryHave accountability for POS materials deployed in retail outlets within the sales territory.Motivate, train and develop the van sales team.Executes daily retail calls.Monitoring/Rendering Sales trends, competitors’ activities report.Supervising Van Salesmen daily activities.

Cash and Cheque TelleringCustomer Care ServiceFund TransferPrepare Weekly/Monthly Branch Accounts