* Business/ Relationship Manager for Elseji, carrying out all business activities in Nigeria in line with set target and goals by management.* Developing products, marketing plans and Maintain a solid business relationship with clients by ensuring business satisfaction at all times* Monitoring and analysing of the financial trends of different products with the primary goal of ensuring that it does not fall below management target.* Preparation of management report on revenues generated from various products.* Liaising with Technical and other departments to satisfy client requests and ensure the smooth execution of products.* Developing and managing advertising channels for all products in line with company’s brand strategy.* Daily check of all short code services and ensuring services are delivered efficiently.* Reconciliation and settlement of accounts for prompt payment.

Prepare content partner reports in a timely manner and ensure that content partners are paid in line with the agreed contractual terms.Devising and maintaining office systems, including data management and filingPrepare/compile agreed periodic activity and performance reports for the attention of the Manager, Content & Partnership.Support maintenance of relationships with key internal and external stakeholders.Support relationships with content partnersTaking dictation and minutes.Carrying out background research and presenting findings.

Offer day-to-day assistance and reactive issues, and proactive support to help improve overall performance on data issues.Resolving incidents and requests with minimal delayMinimizing business impacts of service failures

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.Providing excellent customer support via phone to subscribers and prospective subscribers.Documentation, Cross-selling & Escalations.Effectively handle queries, complaints and request for information from customers in a timely and accurate manner.Answer a high volume of calls and maintain a rapid response rate according to agreed standards.Establish and maintain effective working relationship with co-workers, supervisors and the general public.Resolves customer questions related to orders, takes orders as needed.Maintains liaison with other departments for order completion.Analyzes transactions, corrects records, and adjusts errors.