Temitope Owolabi Email & Phone Number

Lagos State, Nigeria

• Responsible for overseeing all operations, including process optimization, supply chain management, training and team leadership.
• Develop and implement operational policies and procedures that ensure safety, quality, and efficiency in retail operations.
• Manage store operations and coordinate with other departments to ensure the delivery of exceptional customer service.
• Analyze data and metrics to identify areas for improvement and implement process improvements to increase sales and reduce costs.
• Manage inventory levels and work with purchasing and logistics teams to ensure an adequate supply of products.
• Hire and train new employees

Lagos

• Managing a team of customer service personnelResponds directly to customers who need assistanceManaging escalations made by team personnelConduct periodic reviews and evaluations of team membersimprove overall.
• Suggesting a new procedure to persuade canceling customers to stay with the company, resulting in an 80% decrease in cancellations.
• Collected customer feedback and made process changes to exceed customer satisfaction goals by 30% in 2020
• Responsible for 40% of customers converted in 2020 and 38% conversion in sales from the customer happiness desk
• Recorded a 95% satisfaction and happiness rate of completed orders in 2020.Associate Product Manager:Currently working with the product management team so as to provide seamless user experience and satisfaction for.
• Suggesting product enhancements to improve user experience

Lagos, Nigeria

• Achieve Operational Objectives by contributing information and analysis to strategic plans and reviews; completing audits; determining system improvements.
• Maintains and improves product quality by investigating customer complaints and surveillance audits.
• Enhance department and organization reputation, by accomplishing new and different requests. Also, explore opportunities to add value to job accomplishments.
• Manage the quality performance and KPI of the team.
• Ensure the availability of support tools, systems, and equipment.- Acting as an intermediary between a customer and the Order management resolving all FTR and escalating NFTR queries.- Upselling of the company's.

Abeokuta Ogun State

• Delivered excellent customer service experience over the phone
• Intimated customers on new products and services as well as promo offers
• Upsells of company products and services over the phone
• Ensured customer retention via Customer Relationship Management techniques
• Acted as an intermediary between customer and resolution department for escalated queries
• Ensured proper follow- up with customers on queries.

Master'S Degree, Public Administration, Msc In View

Bachelor Of Arts - Ba, Business Administration