Meeting daily Call Target (120 calls per day) Daily PTP follow up with customer. Responding customer emails and correspondenceEnsure monthly set target of N20m is metMaintain an average collection rate of 60%.Reduce roll rate to a minimum acceptable levelMake use of core banking application (Flex cube, Cisco Jabber and Collect smart)Monitor insurance claims to ensure they are settled equitably for both client and insurerReducing rate of repudiation of claims by sensitizing both the lending and business team.Give response to all mail that as to do with policyholders and insurance claimsProvide a thorough review analysis of renewal information, but not limited to coverage, limit , loss history and exposure.