• Manage the dispute escalation process, from initial notification by the customer through investigation, processing & resolution.• Investigate and resolve dispute escalations in adherence with policies, processes and timelines.• Monitor transactions and spot patterns to support Risk and Fraud teams in improving fraud prevention efforts.• Complete intake for Reg E and Reg Z dispute and fraud cases for all card products.• Review account activities, taking appropriate measures to minimize risk and loss, while complying with Visa and federal regulations.• Create and review fraudulent cases and resolve problems/ troubleshoot issues related to card transactions and/or online websites utilizing multiple systems.• Reduced average processing time from 93 to 28 days.

Write grants.Review the grant process.Liaise with donor companies/institutions.

• Managed a team of 6 people• Ensure reviewed credits are in line with the banks credit policy as well as regulatory guideline (i.e., prudential guideline.)• Identify risk inherent in a credit and proffer possible mitigants.• Approve mortgage facilities. • Analyze customer’s financial, feasibility studies, cash flow projections, business plan, using financial ratios to take decisions on customer’s capacity to repay.• Provide business and remedial support for non performing loans. • Assess the adequacy of pledged collateral and ensure securities pledged are sufficient and realizable.• Eradicated backlog by 100% , by ensuring that workflow is utilized instead of manual processing.

• Appraise credit facility requests as well as product papers in line with the banks laid down procedures and make recommendations as appropriate for management’s consideration.• Identify, understand and evaluate inherent credit, financial and business risks in credit proposals and ensure that adequate and effective mitigants are proffered.• Review proposals and ensure they are properly packaged and that requests are not in contravention with management policies, CBN policies, and all other relevant regulation. • Regular review of the bank’s credit policies to ensure conformity with regulatory and statutory requirements, industry’s best practice as well as changes in the socio-political and economic environment.• Perform Credit advisory roles including education and credit training for relationship officers.• Ensure collections are up to date and derogatory loans are appropriately classified. • Reduced error rate on credits by 50% by ensuring implementation of sanction notes. • In conjunction with the Business Support and Remedial team, improved the banks NPL portfolio by reducing the lost assets by 60%.

• Review proposals and ensure they are properly packaged and that requests are not in contravention with management policies, CBN policies, and all other relevant regulation. • Regular review of the bank’s credit policies to ensure conformity with regulatory and statutory requirements, industry’s best practice as well as changes in the socio-political and economic environment• Perform Credit advisory roles including education and credit training for relationship officers.• Regular review of delinquent account and provide appropriate remedial actions.