Temitope O. Email & Phone Number

Canada

Lagos State, Nigeria

Generating customer invoices and statement of accounts.Attending Customers queries and complaints.Facilitates and chair meetings with customers on payments and any other financial concerns they have about the business.Onboarding and managing global customers.Mediate between customers and the operations, sales, billings and remittance team to the end of solving customer issues.

Lagos, Nigeria

Responsible for efficient handling of all foreign exchange transactions, cash, cheque, andforeign currencies.Monitored demand and supply of foreign exchange to maintain the required standard offoreign exchange and deposit with the bank.Effectively built and manage strategic client relationships by providing quick, accurate,courteous and efficient customer service.Handled money transfers with approved agents while ensuring adherence to regulatorypolicies.Ensured compliance with the requirements in rendering the stipulated returns to regulatorybodies.Maintained proper records of all transactions on a daily basis.

Lagos, Nigeria

Implemented and maintained procedures and administrative systems.Answered phone calls and emails, and took messages from new and existing clients.Took an accurate and comprehensive minute of meetings used for strategic decision making.Responsible for detailed planning of the MD’s local and international itinerary.Scheduled meetings as well as setting reminders for important tasks and assignments.Ensured timely and effective scheduling and tracking of appointments and transactions.

Lagos, Nigeria.

Improved Customer banking experience with the bank by ensuring customers are graciously attended to and all challenges promptly resolved.Responsible for strict compliance with transaction policies, code of conduct and regulations.Opened new bank accounts according to laid down rules and guidelines.Ensured proper protection of customers’ confidential information used for official purposes.Assisted in strategic execution of financial and marketing awareness and transactions.Identification of customers, validating and cash cheques.Accept cash and cheques for deposit and check accuracy of depositslip.Processing cash withdrawals.Performing specialized tasks such as preparing cashier's cheques,personal money orders, issuing traveler's cheques and exchangingforeign currencyPerform services for customers such as ordering bank cards andcheques.Receive and verify Remittance payment and utility bill paymentsProcessing of Bank drafts and clearing of cheques.Record all transactions promptly, accurately and in compliance withbank proceduresBalance currency, cash and cheques in cash drawer at end of the day.Answer inquiries regarding accounts and other bank related productsExplaining, advising and promoting bank products and services tocustomersIdentifying referral opportunities and make relevant referrals

Lagos, Nigeria

Created awareness and introduced new pizza collections to existing and new customers.Ensured optimal customer satisfaction via excellent client relationship management.Engaged in local store marketing.Took orders, calls, complaints and feedback for improvement.Undertake several cash receipts, cash processing and till management.

Mma2, Lagos, Nigeria

Attending customers and taking their orders.Making and brewing coffee.Taking stocks.Proper handling of shifts.Was also in charge of cash receipt and till management.Brewing of coffee, making smoothies, juice, and Customers service.

Higher National Diploma, Banking And Finance

Diploma In Financial Analyst, Financial Analyst

Diploma In Customer Service, Customer Service Management

Nd, Banking And Finance, Level 2

Senior Secondary School Certificate, Commercial Department, Ssce