Temitope Roluga, Csm®, Safe® 6 Email & Phone Number

Canada

Canada

Canada

• Discovered customer needs and provided relevant insights and expert advice, increasing customer satisfaction by 95% and reducing churn rate by 30%.
• Assisted 8,000+ customers with transactions and banking software data entry while explaining statements and interest charges, resulting in a 99% accuracy rate.
• Provided adequate maintenance services, which improved customer satisfaction by 20% and increased credit card utilization by 25%.

Canada

• Resolved 2,500+ billing, payment and technical issues related to internet browsers, client errors, omissions and reduced reported issues by 20% in the first 3 months, leading to improved client happiness and increased.
• Promoted within 3 months due to strong performance, proficiency levels and organizational impact - ahead of schedule by 6 months.

Canada

• Handled relevant documentation for over 5,000 customers, verifying the information for accuracy and completeness, resulting in a 99% accuracy rate in paperwork processing.
• Attended client concerns by following escalation procedures when necessary and resolved 90% of issues at first contact.
• Rendered clients with excellent service that met specific requirements, which led to a customer satisfaction rate of 97%.
• Supported 2,000+ customers in managing their financial products, including loans, lines of credit, mortgages, and credit cards, which led to a customer retention growth of 95%.

Canada

• Designated as customer experience lead in 2 of the world’s leading technology companies, managed stakeholder communication, and educated customers, leading to 98% client satisfaction.
• Maintained a client database and accurately recorded customer interactions and information in the Shared Information Management System (SIMS), achieving a 99% accuracy rate in customer data management.
• Exhibited exceptional drafting, formatting, and proofreading skills, with near-zero errors in outbound emails, which led to a 100% accuracy rate in written communication.

Nigeria

• Created schedules, liaised with 1,000+ external vendors, tracked tasks, mitigated risks, and managed resources for the events team, achieving a 95% on-time delivery rate for events.
• Served as the operations lead for 6 years in Akindelano Legal Practitioners' annual ALP Seminar series, featuring distinguished keynote speakers in an interactive forum, which resulted in a 30% increase in positive.
• Developed budget projections totaling approximately $5 million for the execution of events.
• Contributed to the company’s success by providing strong customer service ratings for various Google and Facebook projects, maintaining a 95% satisfaction rate.